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2010 Web-Talk Calendar

	January - December 2010 Web-Talk Calendar Register at www.NCSEA.org		Attend Live Web-Talk	Attend Live Web-Talk & Purchase CD or Download (package)
Date	Web-Talk Topics/Descriptions	CLE Eligible?	$295	$395
January 20, 2010	Fatherhood Initiatives in a IV-D World:This Web-Talk will focus on the various fatherhood programs and initiatives and how they impact and interact with the IV-D community. We will explore current and future programs that empower fathers to be involved in the lives of their children financially, emotionally, legally and physically. Our speakers include service providers as well as local and federal child support staff.
February 10, 2010	Building High-Performing Teams: Making the most of individual skills through the synergy of teams is one of the most powerful tools for getting results. High-performing teams are not born - they are made. And making a high-performing team is the challenge of the team leader. This Web-Talk will help team leaders foster creativity and build trust and respect among the team members. Listen to our panel of seasoned experts and learn how to move your team forward by building unity of purpose, assigning clear responsibilities, and following through on action items.
February 25, 2010	Leveraging Technology to Reach Our Customer Base: Facebook, Text Messaging, Outbound Dialing, Predictive Dialer, Auto Email Alerts and more! : The new generation of CSE customers uses technology more than any previous generation. Today Child Support agencies are achieving positive results from using electronic communication tools such as predictive dialing, emails, and text messaging. This Web-Talk will provide information regarding these positive results of using technology for communication and the use of social networks as an investigative tool!
March 11, 2010	How Document Storage, Retrieval and Workflow Can Reduce Costs, Increase Efficiency, and Improve Performance! : New workflow applications, document management, and imaging technologies can reduce agency costs, while improving efficiency and performance. Come learn how to evaluate tool effectiveness, implement efficiently, and ensure effective workflow. Find out how states are moving to paperless systems to reduce costs!
March 24, 2010	Complex Interjurisdictional Issues: As our society becomes more mobile, people are not only moving from state to state, but country to country. The impact of this reality can be felt as we work more and more interstate and international cases. This webinar will focus on legal and practice-related problems often encountered in processing interstate and international cases, as well as possible solutions.	Yes
April 15, 2010	Protecting Confidential Information in the Child Support World: What to Know Before You Give Out That Info: Everyone has heard horror stories about identity theft, breaches in data security, and just plain old mistaken identity. The Federal Trade Commission estimates that 10 millions Americans have their identities stolen each year. The work that we do in child support requires us to have access to a wide range of personal data from our clients. With this access comes the responsibility of keeping our customers’ personal information confidential. So how do we know that we are speaking to the right person or only allowing access to the people who need to know? Learn how various organizations in the childsupport community protect individuals' identifying information by making make sure they are enforcing against the right obligor and only providing information to the right people.

April 28, 2010	Before the Storm: Helping Parents Understand How Conflict Affects Children: Early Intervention, in its various forms, has proven to be an effective tool in promoting positive relationships with our child support clients, which in turn has shown to increase the likelihood and consistency of payments. However, the relationship between parents can also play a role in our ability to work a case successfully. It is no surprise that conflict between parents has a significant impact on children-- But what role does child support have in promoting positive co-parenting? This webinar will highlight early intervention and education efforts that promote responsible parenting and minimize the conflict that happens in the presence of children. Participants will learn about early intervention efforts being implemented through child support programs and practical ideas for replication that may improve parental relationships and ultimately program performance.
May 13, 2010	Streamlining the Review & Adjustment Process in an Economic Downturn: Sharing Effective Strategies: Child Support programs across the nation are experiencing a record number of review and adjustment requests due to the current economic downturn. Child Support Enforcement Agencies need to respond to the needs of our customers by creating a more flexible and responsive review and adjustment process. The elimination of duplicate steps, reassessment of forms and working with the court systems to streamline processes are steps in the right direction. Learn from both states and judicial agencies that have already developed effective internal processes to create timely outcomes. Find out how agencies have worked with their courts and respective judicial partners to develop efficient methods that ensure the protection of due process, while reducing the time for delivering modifications when warranted.
May 26, 2010	Court and Child Support Technology Collaborations: Are you interested in the valuable lessons learned from e-filing projects across the nation? Would you like a chance to examine other types of successful, innovative projects that join courts and child support offices using shared technology? Join us as we highlight several collaborative technical projects that have benefits for the Courts and the IV-D community.
June 10, 2010	Using Innovative & Creative Outreach Campaigns to Strengthen Your Child Support Program: Involving strategic community groups in the child support enforcement effort is critical to child support establishment, service delivery to customers, and increased collections for custodial parents. Outreach to community-based partners such as penal authorities, service organizations, and religious institutions provide local CSE agencies with an effective network of local assistance and support. This Web-Talk will highlight creative and innovative outreach campaigns that generate effective community partnerships.
June 23, 2010	Giving in Tight Times: DRA Distribution: In today’s economic climate, families depend on child support more than ever. Come and listen to States as they describe how they were able to give more with fewer resources. Learn how the States implemented the DRA Distribution provisions and what legislative and fiscal changes were needed to make the change happen.	Yes

July 15, 2010	Being All We Can Be for Military Families: An ever increasing number of our clients are in the military, either on active duty or called to active duty as members of the Reserves or National Guard. In this Web-Talk the panelists will provide insights into military benefits, how to locate members of the military, and strategies for success. This session will also cover how to overcome service of process obstacles, the laws regarding income withholding and enforcement, and the special rules that apply to establishing paternity, child support, and health insurance orders for military families.
September 1, 2010	Hungry for Higher Incentive Payments? Grab Data from the FPLS (Federal Parent Locator Service): In these tough economic times our ‘old’ friend, the FPLS, is enhanced and now offers states improved informational resources that can make a difference in how states meet performance targets. Best of all, data from the FPLS is available and does not require extra funding. Participate in a discussion about how FPLS’s wealth of data can improve collections as well as increase success in virtually every other performance measure. Don’t miss this opportunity to understand and discover the uses for this resource and how it can improve your state’s funding!
September 16, 2010	Building Bridges to Immigrant Families: Immigrant populations are arriving in the United States from all over the world especially from areas where war, famine, poverty, and natural disasters have created hostile living conditions. As immigration continues to increase and the U. S. becomes even more diverse, the Child Support Enforcement Program needs to prepare and position itself to build bridges to immigrant families. This session will focus on developing outreach and effective communication strategies to connect with these families.
October 6, 2010	Child Support in Indian Country: Your child support caseload is impacted more and more by Tribal members, Tribal employers, and Tribal enterprise, even if you do not have federally-recognized Indian Tribes in your state. Join this Web-Talk to hear our panel of experts on understanding child support in the Tribal community as they discuss the ever-changing role of the Tribal communities within the IV-D world.
October 21, 2010	Statewide CSE Automated Systems: Replacement versus Enhancement: Aging statewide systems are becoming more costly to operate and support. Many states are already in various stages of replacing their systems, but between the budget crunch and increasing pressure for enterprise-wide systems, what is the best way for a state to proceed in updating their CSE-automated systems? The technology panel will discuss what is allowable by our Federal Office of Child Support Enforcement (OCSE), and the benefits of the various approaches and newer technology. .

November 4, 2010	Using Social Security Administration (SSA) Data to Break Collection Records:Every month SSA pays out more than $55 million for child support cases nationwide. Are you making sure you get all you can for your state’s children? Join us as (State TBD) and a SSA representative discusses their collaborative effort in increasing their collection results. This Web-Talk will provide best practices to help you achieve the same results in your state. Join us for this Web-Talk and watch your collections soar!
November 17, 2010	Clients and Orders and Laws, Oh My! How to Navigate Through Professional and Ethical Dilemmas in the Child Support World: Learn how to identify ethical issues and manage your own ethical obligation as a child support attorney or professional. Panelists will discuss real-life scenarios to guide you through ethical issues that impact the child support world daily. This Web-Talk will focus on professional ethics in the legal arena, but this topic is relevant to all child support professionals. Questions are welcome and audience participation is encouraged, so send us your own ethical dilemmas and let us explore our responsibilities together!	YES
December 8, 2010	On the Pulse of Health Reform: Did you know that in 2008 more than 8 million children were without health care coverage? Come hear state representatives discuss medical support grants, federal CHIP expansion, the nationwide health reform, and the impact each of these has on the child support program. Be informed!
	Watch our website for information on 2011 Web-Talks!

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