Web Talk: No Wrong Door – Improving Customer Service

Date: August 24, 2016

Contact:
Krystal Quille
krystalquille@ncsea.org
703-506-2884

In the world of Human Services it is not uncommon for customers to receive multiple types of services from different agencies, causing citizens to visit several offices and case managers at varying times. Does staff in each agency under the human service umbrella have working knowledge of each partner agency’s purpose and the resources they provide? How much more seamless would our processes be if our technology interfaced with each other? All of the above speak to better internal customer service. Better internal customer service provides better external customer service.

Speakers

Kelly L. Beasley, Interim Region 7 Director, GA Department of Human Services, Division of Family and Children Services

Cheryl Harris, Access to Services Section Manager, GA Department of Human Services, Division of Aging Services

Yolanda Virden, Region Manager, GA Department of Human Services, Division of Child Support Services

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