For more information, please review the The House Ways and Means press release.

The New Mexico Human Services Department (HSD) seeks to fill the Governor Exempt Child Support Enforcement Division Director position in Santa Fe, New Mexico.

The Child Support Enforcement program, administered by the Human Services Department (HSD) Child Support Enforcement Division (CSED), establishes and enforces the financial responsibility of parents for the children.  The CSED establishes paternity, establishes child support orders (including medical support provisions), enforces orders for child and medical support, and distributes child support collections.  In addition, CSED locates non-custodial parents and their financial assets, reviews and adjusts support orders and handles interstate and international child support cases.

Position Responsibilities:

The CSED Division Director oversees the management, resources and operational activities of the field services structure of the CSED, ensuring statutory deadlines are met, services are efficiently executed, all programs achieve goals and are operating within the guidelines of Local Court Rules, state/federal laws and regulations and department policies and procedures.  The CSED Division Director provides program and policy management, development, implementation and evaluation.   The Division Director participates in forecasting and development of division budget, staffing, operational plans, departmental and organizational development and activities, policy & collaboration with other agencies and departments and participates in legislative activities such as coverage, bill analysis, testifying in front of legislative committees and communicating with legislators. 

The CSED caseload is 60,000.  The annual CSED budget for State Fiscal Year 2014 is $33.4 million.  During State Fiscal Year 2013, CSED collected $129.6 million.

Required Qualifications:

• A Bachelor’s degree in any field of study from an accredited college or university
• seven (7) years of management experience
• Any combination of education from an accredited college or university and/or direct experience in this occupation totaling eleven (11) years may substitute for the desired education and experience.

Send Applications to:

NM HSD, Office of the Secretary
Attn:  HSD Secretary Sidonie Squier
PO Box 2348, Santa Fe, NM  87504

or by email to: Yolanda.Ramoz@state.nm.us

The State of New Mexico is an Equal Opportunity Employer

• The CSE operations and enforcement proposed rule is expected to be issued this year.
• The pass through is proposed again, as well as the proposal to use CSE payments to benefit foster children and prohibiting the use of child support to re-pay Medicaid birthing costs.
• The budget includes $448 million over ten years to support increased access and visitation services; provides funds to states for parenting time orders; and, would require all states to include such responsibilities in  all new orders effective FFY 2019 .
• A number of low-cost enforcement and establishment proposals are also proposed – many of them will look familiar to NCSEA – (data comparisons with insurance claims; providing tribes with access to FPLS; modifying the paternity establishment percentage; reviews of arrears; and passage of UIFSA.

Click here to read the child support proposals in more detail. The child support section of the HHS budget in brief may be found here.

Are you an experienced leader that wants to improve services for children and their families?  If so, the Minnesota Department of Human Services wants you as its next Director for the Child Support Division.  The Child Support Division encompasses policy development, training, program evaluation, system user support and payment processing.

In addition to challenging work and the chance to serve Minnesota with a team of professional colleagues, DHS offers a comprehensive benefit package and a modern and culturally diverse work environment in the historic state capitol district of St. Paul. We are nationally recognized for our progressive leadership in human services.   Don’t miss your opportunity to start a rewarding career with the Department of Human Services!

Job Description/Responsibilities:

As the Director of Child Support you will provide leadership and management in the development and implementation of child support program policy and procedures in the State of Minnesota and direct the administrative operations of the program.  This position will provide leadership, oversight, and coordination to the statewide child support program to promote the well-being of children and the self-sufficiency of families by delivering quality child support services.

At a minimum, a candidate will have:

Master’s degree in human services, law or other related field AND 3 years of managerial experience that demonstrates expertise in human services administration and planning including:

• Extensive knowledge of the child support program and service delivery system, associated laws, regulations, and funding streams as well as recent innovations in child support, current research and evaluation of program impact and strategies.
• Experience managing large scale operations including human, budget and system resources; evaluating, developing, and implementing administrative processes; ability to make critical executive level decisions and effectively handle sensitive issues.
• Highly developed managerial and human relations skills, including excellent oral and written communication skills.
• Significant knowledge of family law, negotiations, administration, legal and legislative processes and procedures.
• Knowledge and application of the theory and practice of public and business administration, practical uses of strategic planning, needs analysis, objective setting, resource allocation, priorities management, contract management, and budget management.
• Understanding of intergovernmental roles, authorities and relationships with respect to budget development, program administration, and legislation development.
• Expert skill in negotiation and conflict resolution, ability to delegate effectively.
• Sensitive to and respectful of the differences of others; successful in influencing, developing and maintaining relationships with other state agencies, advocacy groups, legislators and the general public.

Benefits:

In addition to a competitive salary, the State of Minnesota offers excellent employee benefits, such as no-cost individual health and low-cost dental insurance and affordable dependent coverage.  Other benefits include:

• Earn up to 29 paid vacation days per year
• Earn up to 13 sick days per year
• 11 paid holidays
• Life insurance (optional family)
• Long-term care insurance (spouse/parent)
• Pension and retirement savings plan
• Pre-tax benefits
• Health care savings plan

View full posting on the state careers website www.careers.state.mn.us, posting number 13DHS000486.

To submite your resume or for any questions regarding the position, contact Pam Hughes, Recruitment Specialist, 651-431-3281, pamela.hughes@state.mn.us

DEADLINE TO SUBMIT YOUR RESUME IS TUESDAY, APRIL 23rd, 2013.

About ICF International 

If you want to work on the leading issues of the day, if you want your work to reflect your passion in life, if you truly want to make the world a better place, then you want to work at ICF International.

Whether ensuring efficient use of energy resources, protecting the environment for generations to come, supporting cancer and HIV/AIDS patients and returning veterans, keeping young people in school and educators informed, delivering results in emergency preparedness, or breaking ground in any number of today’s issues, ICF works in the topics that lead the news.

We have a passionate commitment to our work and to helping our clients achieve their objectives. We combine technical expertise with world-class analytics. We provide room for entrepreneurial thinking and grass-roots innovation to achieve compelling results for both our clients’ projects and our own company. All our work is done in a professional, collegial, and intellectual environment that allows individuals the latitude they need to perform work that parallels their passions.

Our website is http://www.icfi.com/.

Job Description

The Family Self-Sufficiency Line of Business is looking for two Call Center Supervisors who will be field based in Kansas.  The two Supervisor positions will be full-time and will be dedicated to supervising call center services for the Kansas Child Support Services Program, Department of Children and Family. Responsibilities will include supporting Call Center Manager in ensuring compliance with contract requirements and implementing day-to-day operations.  The Call Center Supervisors will oversee the staff of child support call center representatives and ensuring that contract requirements are being followed.

Key Responsibilities:

• Day-to-day support of projects including:
• Provide support and supervision of child support call center representatives;
• Ensure compliance and implementation of call center requirements by call center representatives;
• Provide key support to Call Center Manager

Basic Qualifications: 

• 5 or more years of experience at a state, county, regional, or vendor-operated office working in the day to day operations of a IV-D office.
• Background and experience in call center operations and supervision of staff.
• Experience in understanding and supporting contract requirements compliance.
• At least 1 year of customer service expertise.

Preferred Skills/Experience:

• Ability to communicate effectively with clients and staff.
• Decision-making and analytical skills.
• Experience in supervision and customer service abilities
• Ability to work under pressure.
• Experience in working on multiple scope and size tasks.

Professional Skills:

• Analytical abilities
• Strong interpersonal skills
• Ability to supervise team.
• Basic computer skills.

For immediate consideration please use the following link: https://icfi.taleo.net/careersection/icf_prof_ext/jobdetail.ftl?lang=en&job=1300000661

ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.

ICF International is an Equal Opportunity and Affirmative Action Employer – M/F/D/V

For a listing of other career opportunities at ICF, please visit our Career Center.

About IFC International

ICF International (NASDAQ:ICFI) partners with government and commercial clients to deliver professional services and technology solutions in the energy, environment, and transportation; health, education, and social programs; and homeland security and defense markets. The firm combines passion for its work with industry expertise and innovative analytics to produce compelling results throughout the entire program life cycle, from research and analysis through implementation and improvement.

We have a passionate commitment to our work and to helping our clients achieve their objectives. We combine technical expertise with world-class analytics. We provide room for entrepreneurial thinking and grass-roots innovation to achieve compelling results for both our clients’ projects and our own company. All our work is done in a professional, collegial, and intellectual environment that allows individuals the latitude they need to perform work that parallels their passions. Since 1969, ICF has been serving government at all levels, major corporations, and multilateral institutions. More than 4,000 employees serve these clients worldwide. ICF’s website is http://www.icfi.com.

Job Description

The Family Self-Sufficiency Line of Business is looking for a Call Center Manager who will be field based in Kansas (city TBD). The Manager position will be full-time and will be dedicated to overseeing all call center services for the Kansas Child Support Services Program, Department of Children and Family. Responsibilities will include ensuring compliance with contract requirements and making day-to-day operations decisions.  The Call Center Manager will also serve as the main liaison and point of contact with the state agency staff and other Call Center Staff/ICF. The Manager will also ensure instructions are followed by the CSS Director or designee.

Key Responsibilities:

• Day-to-day management of projects including:
• Client management;
• Serve as liaison with Call Center staff, ICF management, and Kansas CSS Director or Designee and other agency staff;
• Run customer service call center;
• Ensure compliance with all contract requirements; and
• Oversee day-to-day operations of call center.

Basic Qualifications:

• Five or more years of experience at a state, county, regional, or vendor-operated office working in the day to day operations of a IV-D office.
• Background and experience in managing call center operations.
• Experience in ensuring contract requirements compliance.
• At least 1-2 years of customer service expertise.

 Preferred Skills/Experience:

•  Ability to communicate effectively with clients and staff.
• Contract and project management expertise.
• Strategic decision-making and analytical skills.
• Strong background in contract management  and compliance abilities
• Ability to work under pressure.
• Experience in working on multiple scope and size tasks.
• Professional Skills
• Analytical abilities
• Resource management
• Strong interpersonal skills
• Ability to supervise team
• Computer skills

For immediate consideration please use the following link - https://icfi.taleo.net/careersection/icf_prof_ext/jobdetail.ftl?lang=en&job=1300000670

ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.

ICF International is an Equal Opportunity and Affirmative Action Employer—M/F/D/V

For a listing of other career opportunities at ICF, please visit our Career Center.

The cut of approximately 5.3 percent has been applied to all domestic discretionary programs. The cuts are condensed into the remaining seven months of the federal fiscal year, resulting in a real cut of about nine percent. Human services programs subject to the cut include Workforce Investment Act programs, Older Americans Act Programs, Child Care Development Block Grant, non-IV-E child welfare services, and the Social Services and Community Services Block Grants, to name a few.

The federal government faces a March 27 deadline when federal funding expires under the six-month extension of all federal appropriations for FFY 2013, given that Congress failed to adopt any appropriations measures last fall. House Speaker John Boehner, R-Ohio, and President Barack Obama have, at this stage, agreed that steps to modify or stop the sequester should not stand in the way of enacting a bill funding overall federal government operations.

The Department of Child Support Services is recruiting for a Deputy Director, Child Support to assist with directing the program, operations and administration of the Department through subordinate managers. Applications will be accepted until a sufficient number of qualified applications have been received. Interested candidates should apply as soon as possible.

For more detailed information regarding job duties, refer to the Deputy Director, Child Support job description.

Please click here for the recruitment brochure.

MINIMUM REQUIREMENTS

EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework in public/business administration, administration of justice, behavioral/social science, English, math or humanities, half of which must be upper division units. A list of completed college coursework or legible transcripts must be submitted with the application if the applicant does not possess a Bachelor’s degree or higher in one of the qualifying fields listed above.

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EXPERIENCE: Applicants must meet one of the following areas:

• Three (3) years of management experience overseeing staff in a Child Support Services agency.
• Three (3) years of experience in a government agency analyzing Child Support operational issues and making policy recommendations to ensure compliance with Federal or State program requirements. Experience must include at least one (1) year of supervisory or management experience.
• Three (3) years of administrative-level experience in a government agency performing any of the following: budget preparation; fiscal management; facilities management; or personnel management. Experience must include at least one (1) year of supervisory or management experience.

DESIRED QUALIFICATIONS: The ideal candidate is a customer-focused, visionary leader who is dedicated to meeting the needs of children as a Deputy Director of Child Support Services, has excellent organizational and management skills and a highly effective leadership style. A Bachelor’s degree or higher in one the qualifying fields listed above is also highly desirable.

SELECTION PROCESS: There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is important that application materials and responses are complete and clear. Do not refer to a resume.

Only the most highly qualified will continue in the selection process. For more information, please review the complete job listing.

APPLY FOR THIS POSITION

The Human Resources Department reserves the right to modify the examination process in accordance with the Personnel Rules and accepted selection practices.