Deputy Director, County of Santa Clara Department of Child Support Services

Location: San Jose, CA

Under general direction, assist the Director, in the administration, organization and supervision of staff, operation and programs of the County of Santa Clara Department of Child Support Services. This is an executive management position that reports to the Director and is responsible for planning, organizing, and directing child support services programs. In the absence of the Director, the Deputy Director performs the duties of the Director.

Salary – $143,197.60 – $183,753.44 Annually


  •  Consults with and assists the Director of Child Support Services in the administration of all programs and divisions of the department to ensure optimum service delivery per the departmental goals, objectives, and management strategies to promote maximum efficiency;
  • Confers with subordinate management and supervisory personnel regarding development, review and approval of departmental policies, procedures, and manuals;
  • Analyze, participates in the development of and may approve plans for improvement of the department’s services and operations;
  • Directs through subordinate managers and supervisors the activities of all divisions within the department;
  • Coordinates the preparation, revision, and approval of written plans and forms in accordance with state and federal regulations;
  • Coordinates and reviews the analysis and evaluation of the effectiveness of programs, services, policies and procedures and recommends and/or may approve appropriate modifications;
  • Participates in the selection, review, assignment, training, in order to lead and direct child support services and staff, including personnel functions related to evaluation and discipline, for all professional, technical, and administrative staff;
  • Assists in the preparation, review and administration of the departmental preliminary budget request and recommendations;
  • Communicates and interprets Departmental programs, goals, policies, procedures, laws, rules and regulations to staff, community agencies, and the public;
  • Reviews federal and state regulations and mandates; determines resource capacity to implement requirements; identify shortfalls; devise implementation plan and assign responsibility to appropriate staff;
  • Presents reports, recommendations, and information to the Board of Supervisors and other citizen/community groups;
  • Assumes responsibility for the Department of Child Support Services in the Director’s absence;
  • Establishes and maintains effective customer service standards that will meet or exceed performance measures which are established by the State
  • Represents the Director at State and national conferences on child support matters, and before civic, professional, and educational organizations;
  • Analyzes Federal and State legislation, regulations and policy and procedure directives that govern the child support program to determine impact upon Departmental operations;
  • Assists in the planning, implementation and monitoring of new policies and procedures to ensure compliance with State and Federal regulations, legislation, and directives;
  • Works with staff to resolve complaints and answers inquiries from parties or their attorneys, elected officials, the California Department of Child Support Services, or other government agencies, and the media;
  • Assists in preparing media releases or responding to media inquiries involving Department activities;
  • Assumes disaster service duties as required; and
  • Performs related duties as assigned


The qualified candidate would typically acquire the knowledge and abilities through education and experience equivalent to a Bachelor’s degree from an accredited college or university in Business or Public Administration, Psychology, Sociology, Political Science or a closely related field and five (5) years of increasingly responsible professional experience in a child support agency or related field which has included at least two (2) years recent experience at a senior level administrative or management position. Master’s or Juris Doctorate degree from an accredited college or university is highly desirable.

Knowledge of:
• Principles of organization, administration, and management necessary to plan, organize, direct, manage, train and develop staff and operations of a large child support organization;
• Program development, administration, and child support service delivery;
• Federal, State and local laws, rules and regulations governing the operation of child support service agencies;
• Principles of public administration, including intergovernmental relationships affecting the delivery of child support services;
• Current management and leadership theories, techniques, and applications to ensure that strategies employed in the supervision and oversight of staff are effective and appropriate;
• Budgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expenditures; and
• Social, political, and economic issues influencing program administration.
Ability to:
• Effectively represent the Director at State and national conferences on child support matters, and before civic, professional, and educational organizations;
• Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders;
• Monitor the activities in multiple programs or functions run by different subordinate managers or supervisors to ensure all activities are consistent with established policies and procedures, and the mission of the department;
• Analyze, develop and implement solutions for departmental goals, objectives, policies and procedures, rules and regulations, work standards and internal controls related to complex problems and issues;
• Apply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliant;
• Analyze and evaluate the impact and effectiveness of programs, procedures, and policies;
• Develop short-range and long range plans and schedules in support of operating goals and strategic plans of the department;
• Develop systems and controls to ensure the quality of work performed by staff, and overall quality of services provided;
• Delegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projects;
• Prepare and communicate both verbally and in writing to ensure effective and clear communication; and
• Display and maintain a high degree of maturity, integrity, loyalty, accountability and good judgment.

How to Apply

It is anticipated that this recruitment will remain open until Friday, July 22, 2016. The recruitment may be extended or close as early as 10 days after issue date. You are encouraged to apply as soon as possible.

This recruitment requires the submission of an online application. No paper applications will be accepted. Applicants must apply online at
Computers are available at the County Government Center, 70 West Hedding Street, 8th Floor, East Wing, San Jose, CA 95110, during normal business hours, for applicants to apply online.

Completion of the Supplemental Questionnaire, Cover Letter and a Resume, is required. Applications submitted without this additional information will be rejected.

Questions regarding this Executive recruitment may be directed to Patricia Carrillo, Executive Services at (408) 299-5897.


This entry was posted in NCSEA Job Board. Bookmark the permalink.