Child Support Program Manager, Solano County

Location: Fairfield, CA

The Child Support Program Manager is responsible for directing and overseeing the day-to-day program activities within the Department of Child Support Services. The incumbent manages and coordinates child support programs and activities through subordinate supervisors and supervises multiple staff including supervisory, professional, technical, and clerical child support staff. The Child Support Program Manager assists with the development, implementation and evaluation of policies and procedures and serves as a member of the department’s management/supervisory team.

The Department of Child Support Services is recruiting for a regular full-time position.  The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur in the Department of Child Support Services.

 

Responsibilities

  • Plans, directs, organizes and manages child support program operations and activities; monitors and evaluates the impact of operations and activities on overall departmental performance as measured by state and federal performance measures; identifies and determines best practices or providing child support services using existing resources.
  • Supervises subordinate staff; conducts applicant interviews and recommends the selection of staff; assigns. Directs and monitors subordinate’s’ work; identifies training needs and ensures that subordinate’s receive needed training; develops and utilizes performance measurement tools to evaluate the employee performance; initiates and implements appropriate disciplinary action as needed.
  • Evaluates the utilization of own staff; confers with and/or makes recommendations to higher-level management with respect to complex personnel employee relations matters as well as public contact problems which may have significant administrative or legal consequence.

Full Job Description 

Qualifications

  • Education: Graduation from an accredited four-year college or university with a bachelor’s degree in sociology, public administration, business administration, criminal justice, psychology, or a closely related field; AND
  • Experience: Four (4) years of increasingly responsible experience performing child support case management work that included at least two (2) years in a supervisory capacity with responsibility for program planning/evaluation and client/customer service. Experience in budget administration is desirable. Additional experience performing child support case management may substitute for the above-required education on a year-for-year basis to a maximum of two (2) years.

How to Apply

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