Child Support Supervisor, YoungWilliams Child Support Services

Location: Nashville, Tennessee

The Team Supervisor provides leadership and direction to a team of specialists (case initiation, establishment, enforcement, locate and/or interstate) in order to ensure project, unit, and team goals are met and that child support cases proceed timely through the child support process.

Duties

  • Plans, organizes, defines, and reviews work and workflow of a team of case specialists to ensure child support cases progress timely
  • Collaborates with the Project Manager to set goals and expectations for the team
  • Evaluates performance, identifies training needs, provides feedback, coaches and counsels team members
  • Proactively identifies problems and implements solutions to current and long-term issues
  • Receives, evaluates, and resolves customer complaints
    Works with the Project Management to develop policy and procedures for daily operations
  • Provides guidance to assigned staff regarding policy, procedures, and customers having special needs
  • Assists in conducting quality control reviews within the team
  • Maintains a positive working relationship with State personnel
  • Attends and participates in management meetings
  • Conducts a weekly team meeting
  • Provides necessary information to Project Management for the completion of the required reports
  • Posts unit production statistics on a regular basis
  • Works with Project Management to ensure actions are taken within established federal, state and contractual time frames
  • Works closely with Staff Attorney so that all necessary legal and/or administrative documents are prepared according to guidelines and federal and state policies and procedures as well as contractual requirements
  • Contacts State DHS Child Support staff, local IV-D offices, District Attorneys,
  • Clerks of Court and other appropriate individuals/agencies in regards to child support related issues as needed
  • Assists project management in performing community outreach activities and in establishing and maintaining good community relations
  • Provides for the confidentiality and security of all case information
  • Performs other duties as may be assigned by management

Qualifications

Bachelor’s Degree in a related field (i.e., Criminal Justice, Human Services, Psychology) or equivalent work experience

At least two years of supervisory experience or experience in a leadership capacity.  Child support experience preferred.

How to Apply

Apply at www.ywcss.com 

YoungWilliams Child Support Services is an Equal Employment Opportunity Employer.

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