Supervising Child Support Officer – Sacramento County Department of Child Support Services

Location: Sacramento, California

Under direction, the Supervising Child Support Officer supervises, assigns, reviews, and participates in the work of staff responsible for a variety of tasks involving case establishment, collections, and distribution of child support within the Department of Child Support Services.

Salary  $59,466.24 – $72,286.56  Annually

Examples of Knowledge and Abilities:

Knowledge of:

Principles of supervision and mentoring, including training, performance evaluations, case management, and discipline
Techniques of interviewing and investigation to obtain information
Methods of automated and archival debt collection
Resources available to locate individuals and assets
Procedures, rules, laws, and methodologies pertaining to child support services operations
Techniques of identifying and presenting evidence in court
Preparation and service of legal process and court procedures
English grammar, spelling, punctuation, and usage
Practical application of computers and peripheral equipment
Customer service principles, practices, and techniques

 

Ability to:

Select, supervise, train and evaluate assigned staff
Plan, coordinate, assign, and evaluate the work of staff
Plan and oversee staff training and development
Gather, assemble, analyze, and evaluate facts and evidence
Obtain personal, financial, and other sensitive information through interviews
Evaluate situations and people accurately and adopt effective courses of action
Investigate and resolve disciplinary issues and customer complaints
Keep accurate notes and records of activities
Read and understand legal codes and cases
Testify in court in a direct, clear, and concise manner

Minimum Qualifications

  • Either: 1. One year of full-time paid experience as a lead worker conducting child support establishment and enforcement activities in a county child support office.Or: 2. Two years of full-time, paid experience in a county child support office conducting child support establishment and enforcement activities at a level equivalent to the County of Sacramento class of Child Support Officer at the full journey level.Or: 3. Two years of full-time, paid collections work, including skip tracing and interviewing debtors with a company or agency not using a collection agency including one year as a lead worker.

How to Apply

Click here to apply!

 

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