NCSEA U: The premier educational offering for leaders and emerging leaders in child support
Each participant will have the opportunity to learn about the art of persuasion and how communication nuances play a role in the process. We will share initiatives that have been implemented by others, brainstorm some great ideas for improving child support programs, and explore practical applications for implementing important new skills in the workplace. Included in NCSEA U are: Pre-Conference Get Acquainted Webinar, Pre-event online session, on-site sessions and one post-event webinar.
Pre-Conference Get Acquainted Webinar
Participants will be asked to provide information about their child support experience and to identify some goals, innovations and projects they are involved in within their offices today. In addition, to begin understanding differences and similarities among the participants’ agencies, participants will be asked to describe how their programs are operated (state, county, or tribal). Finally, participants will be given a pre-conference assignment to interview one of their supervisors or mentors and to ask a list of questions about that person’s experience implementing a past initiative.
NCSEA U Session (Pre-Event, Online Session) Look who’s talking…
Advocacy has many faces: Whether we are the advocate or the recipient of advocacy efforts a different strategy is required. Key attributes for success are a clear understanding of the topic, the advocate role, the recipient role, effective listening and clear communication. There will be an opportunity to discuss advocacy experience as shared during the meet & greet.
NCSEA U Session – Was there a memo on that? Key communication techniques in written and oral form, as well as listening skills are critical to be successful in the advocacy realm.
Communication skills are key to advocating a position or in responding to a proposal. Advocacy is always more effective with a plan. What is the message? Who is the audience? How will the message be relayed? Is the method different based upon the audience(s). How does our message fit in with a broader overall department agenda? All these questions and more will be discussed during this session.
NCSEA U Session – Tips of the Trade – Legislative Advocacy and Working with the Media
Working with the legislature is a key component to the success of the message of our program. Discussion of the legislative process and many effective delivery methods for the message. To the same end, working with the media can also be stressful. Key strategies for creating media messages and responding to inquiries will be discussed.
NCSEA U Session (Post-event, Online Session) – Can you hear me now?
Why do we even want to measure the effect of our intended message? How can we identify if our intended message was received in the way we hoped? What are some tools that we can utilize to measure? How can we avoid some pitfalls in our measurement efforts? We will share experiences regarding your personal initiative because of the NCSEA U on site session assignment.
To learn more, visit www.ncsea.org/ncsea-u/ or contact Gillyn Croog (gillyncroog@ncsea.org) with questions.