Chief Deputy Director

Organization:  County of Los Angeles Child Support Services Department

Location: Los Angeles, California

Job Description:  Led by Director Terrie Hardy, the Child Support Services assists parents with their child support needs by helping parents engage in the financial support of their children. Our area of expertise is in the capacity of financial support, but we recognize that children need all types of support from their parents in order to grow up healthy, not just financial support. Our mission is to serve our customers, one family at a time, focusing on what is needed to ensure we are working toward the best outcomes for the children involved. To this end we look to partner with families and other entities that can help to meet all needs which will help the children. Understanding the complexities surrounding child support, we are here to help families navigate the system. Whether it is order establishment, order compliance, or order modification services we are here to assist with your child support needs.

If you are a strong leader who is great at building efficacy in individuals and teams, who is a visionary strategic thinker, and who is results oriented, then this is the position for you. The Chief Deputy Director provides executive decision-making authority and administrative responsibility in assisting the Director of Child Support Services in planning, evaluating and directing all day-to-day operations of the Department.


  • A solid leader who builds individual and organizational efficacy through coaching, inspiring, and advising subordinate leaders in order to achieve individual and departmental goals and outcomes;
  • A creative and resourceful leader who understands how to engage staff and develop talent;
  • A self-directed problem-solver with high expectations for achieving quality work in service to the department’s customers and the community at large through the implementation of innovative solutions;
  • A strategic thinker who has demonstrated ability in developing tactics that support achieving the desired programmatic outcomes through evaluating the effectiveness of projects, programs, and procedures in achieving department success;
  • A visionary leader who can understand how present-day decisions impact long-term desired outcomes of the organization and effectively works to mitigate derailing decision-making consequences;
  • An advocate and champion of equity, diversity, and inclusion who promotes the values and optimizes opportunities to seek out ideas, opinions, and insights from all perspectives;
  • An outcome focused manager who has demonstrated ability inbuilding effective working relationships with diverse individuals and groups; fostering teamwork and creating and environment of trust and respect;
  • An executive leader extensively experienced in the development and implementation of policy, procedures, and practices that support achieving successful outcomes in a complex program;
  • A flexible leader with the ability to manage a variety of complex projects while charting a course of action that effectively and efficiently works to move the organization toward achieving its outcomes and objectives;
  • A dependable leader with thorough knowledge of the governing authorities which direct the delivery of the child support program and ability to effectively analyze, interpret, and understand impacts to department operations;
  • An effective communicator using both written and oral methods;
  • A holder of a Master’s degree or higher in Business or Public Administration, Psychology, Sociology, or a closely related field.

Qualifications:   A Bachelor’s degree in Business or Public Administration, Psychology, Sociology, or a closely related field -AND- Four years of progressively responsible experience in administration or management of child support enforcement programs in accordance with federal, State and local statutory and regulatory requirements. Experience may be in the administrative functions of the organization or the direction of line operations.

ANNUAL SALARY: $181,144.04 to $281,716.08

Application Information:   Please go to: to review the brochure and further position requirements, submit your application, letter of interest, and resume.

For confidential inquiries, please contact:
LaTanya L. Hill, JD
Executive Recruiter
Talent Acquisition Division
Department of Human Resources
Telephone: (323) 428-0745