Date: August 28, 2014
Effectively managing Child Support staff and their workload requires timely information to be presented in an intuitive way to supervisors and managers. Having information that measures staff performance against well-defined goals allows Managers to track and monitor worker performance at a very detailed level. This allows Managers to quickly address performance issues and opportunities along with workload inequities and equips them with the ability to make decisions that improve performance. Presenters will share how they have used specific tools as supervisors and managers to better address challenging management issues, and help workers succeed.
Ann Coffin, Director, Florida Child Support Enforcement Program
Nancy Emberton, Assistant Deputy Administrator, Illinois Division of Child Support Services
Joyce Match, Application Manager CSE System, Pennsylvania Bureau of Child Support Enforcement
Target Audience: Managers, Supervisors; Child Support Agency Directors