It’s All Relative: Making the Connection between Culture Competency and Child Support Services

Date: October 28, 2015

Krystal Quille

Providing child support services to today’s culturally diverse communities can be challenging. Building cultural competence is critical in order to increase the ability to work more effectively with colleagues and customers in a diverse environment. Cultural competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals, enabling a harmonious and productive work environment.

This workshop will define terms related to culture and diversity and discuss Nitza Hidalgo’s “three levels of culture”. Participants will examine the influence of one’s own culture and personal cultural identity. The presenters will explore the cultural assessment of perspectives, assumptions, and biases. Participants will be given strategies to recognize cultural and generational differences and a series of checklists to heighten their own cultural awareness. Strategies for effective verbal and non-verbal communication will also be demonstrated and discussed to improve cross-cultural interaction. Participants will also contribute to a discussion that explores the relationship between cultural competency and the delivery of child support services.


Lauren Walton, Instructional Course Designer, New Jersey Child Support Institute – Rutgers University
Danielle Francesconi, Training Coordinator, New Jersey Child Support Institute – Rutgers University

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