NCSEA Web-Talk: The BTS of Customer Service

Date: May 18, 2017

Krystal Quille


21st century Customer Service within a Government Agency is it possible? Attend this powerful workshop to learn how government agencies are making good customer service a reality coast to coast. Is your agency still making people wait and providing one size fits all customer service? Learn how Behavior, Technology and Skills (BTS) can improve how participants view your agency and make it easier for your staff in the process.

Register Today!


Nicole Reece, Assistant Section Chief, DC OAG/Child Support Services Division

Jennifer Morrone, Family Support Supervisor, Clark County District Attorney, Family Support Division

Pat Stricker, Information Services Chief, Ohio Department of Job & Family Services, Office of Child Support

*Free for NCSEA members and their staff*