NCSEA Web-Talk: Help Yourself – Customer Self-Service

Date: March 29, 2018


2:00-3:30 pm EST

Hate standing in line? Does waiting for the next available customer service representative make you cringe? Child support customers are no different. They are increasingly demanding flexible and convenient services at a time and place of their choosing. Satisfied customers will continue to use our services, but can a state fulfill customer expectations and meet program standards at the same time? Help Yourself, NCSEA’s March Web-Talk, will explore the different ways states are promoting self-service while still meeting agency needs.


Georgia Division of Child Support Services

  • Tanguler Gray – IV-D Director

Pennsylvania Bureau of Child Support Enforcement

  • Stephanie Rush, – Human Services Program Specialist Supervisor
  • Edward Heston – Supervisor User Support, Division of CSE Systems
  • Alex Cain – Program Development Section Manger


  • Peggy Dendy – Field Manager, Arkansas SDU
  • Jeffrey Moritz -OCSE IT Coordinator at DFA/OIS


Register online (credit cards only) or Registration Form