WEB-TALK: Successful Collections Strategies

Date: April 17, 2013

Live Webinar

Hannah Andrews

In FFY 2011 the national average for increased collections was 3%.  While many states saw an increase in collections they did not meet or exceed the national average.  There were several states however that far exceeded the national average with increased collections of 5% – 11%.   This web-talk will focus on what some of these states have done to improve their collections.

Anthony L. Jackson, Chief Counsel for Coordinated Programs, Oklahoma Child Support Services
Kyersten King, Child Support Manager, San Diego  Department of Child Support Services
Stephen Klump, Acting Director, New Mexico Child Support Enforcement Division
Norma Ramirez, Child Support Manager, San Diego Department of Child Support Services
Charles Smith,  Deputy Director, Texas Office of the Attorney General, Child Support Division

Barb Surma, Courtland Consulting

Target Audience:  Front line worker (Intake, Reception, Enforcement); Management Team  ( Administrator, manager, supervisor, lead worker); All levels of staff experience.