Assistant Director, San Luis Obispo County Child Support Services

Location: San Luis Obispo, California

The County of San Luis Obispo is currently seeking an Assistant Director of Child Support Services.  The Assistant Director will work collaboratively with the Director in developing and executing the Department’s strategic plan.  This position will be responsible for managing the day-to-day operations of the Department which includes supervising, mentoring and evaluating personnel, ensuring departmental compliance with established laws, codes and regulations and analysis of the Department’s financial and operational effectiveness.  Additionally, this role will play an integral part in the annual development of the Department’s budget and make resource and personnel recommendations to the Director.  This position will act as the Director in the Director’s absence. Complete Job Description available here.


  • Plans, organizes, and directs all child support program operations and activities of the Department of Child Support Services; establishes and maintains departmental timelines and priorities; assures Department activities and related child support services comply with established standards, requirements, internal controls, laws, codes, regulations, ordinances, policies and procedures.
  • Coordinates and directs managers, resources and communications to meet County and public child support service needs and assures effective and efficient Department activities; directs the development and implementation of child support services programs, services, projects, functions, goals, objectives, systems and activities, assures proper and timely resolution of child support services issues, conflicts and discrepancies.
  • Supervises and evaluates the performance of assigned personnel; interviews and selects employees, recommends appointments, transfers, reassignments, terminations and disciplinary actions; coordinates staff work assignments and reviews work to assure compliance with established standards, requirements and procedures.
  • Coordinates and directs managers in the preparation of statistical reports on caseloads or other factors affecting the Department of Child Support Services operations; interprets and evaluates the effect of federal, state and local legislation, rules, policies and procedures; responds to inquiries; resolves issues and conflicts and provides detailed and technical information concerning related standards, practices, guidelines, laws, codes, rules, regulations, policies and procedures; analyzes, assesses and recommends corrective action regarding client complaints and fair hearings and appeals of fair hearings with the State Department of Child Support Services; monitors customer service and outreach activities and reports the activities to the State Department of Child Support Services; serves as public information official for department.
  • Monitors and analyzes Department operations and related child support services for financial effectiveness, operational efficiency and capacity to meet public needs; oversees the research, development and implementation of programs, policies, child support services, standards, practices and procedures to enhance Department financial effectiveness, operational efficiency and capacity to meet public needs; establishes and maintains contact with community resources providing related services and assistance to the public; maintains effective standards of operation and practice.
  • Oversees the development, preparation and monitoring of the annual budget for the assigned department programs, projects and activities; analyzes and reviews budgetary and financial data; controls and authorizes expenditures in accordance with established limitations; recommends adequate resources and personnel to meet Department needs; assures optimal allocation of Department resources and personnel; may do research of grants and outline proposals for funding.
  • Establishes and maintains contact with administrators, personnel, outside organizations and governmental agencies to exchange information, coordinate activities and programs and resolves issues or concerns; attends and conducts a variety of meetings as assigned, serves on various committees; prepares and delivers oral presentations concerning Department operations and related child support services, activities, and initiatives.
  • Serves as the County Child Support Services Director in the absence of the administrator as directed.


  • Graduation from an accredited four-year college or university with a bachelor’s degree. (Job related experience may substitute for the required education on a year-for-year basis.)
  • Five years of increasingly responsible experience as an employee of, or working with a County or State Child Support program, performing duties pertaining to enforcement and collections processes.
  • Must possess at least two years experience in a supervisory position.

The ideal candidate will be one who is progressive yet open minded, conscientious and thorough and via their leadership qualities can build consensus both internally as well as with the Department’s partners.  We are seeking someone who can manage a project from conception to completion and deliver it on time and on budget.  A person who can deal with difficult situations, both planned and unplanned, with tact, confidence and professionalism is ideal.   The incumbent must have strong communication skills orally and in writing and be effective in communicating both inside and outside the Department.

How to Apply
Applicants must submit their application online by the final filing date of June 1, 2015.

An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.

If you have questions or would like to discuss the opportunity further, please contact Human Resources at or (805) 781-5959.

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