Child Support Officer, San Francisco Department of Child Support Services

Location: San Francisco, CA

Under general supervision, incumbents perform the full range of child support officer duties. Essential functions include: interviewing applicants to establish child support cases; establishing parentage and/or enforceable support obligations; locating non-custodial parents; monitoring payment performance and initiating appropriate legal action to collect arrearages; interpreting and applying family support laws; appearing at State hearings or in court as a witness; reviewing documents for compliance with statutes, court decisions and other legal authorities; assisting attorneys by performing a variety of legal support and investigative tasks; creating and maintaining child support files using automated child support system; attending and participating in meetings, conferences, seminars and trainings as assigned as a participant or trainer; preparing memos, correspondence, and reports; and performing related duties as assigned. This is the journey level in the series. Incumbents perform journey level professional duties of child support enforcement.

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  • Conducts interviews by phone or in person with custodial and non-custodial parents, relatives, attorneys and other interested individuals to gather necessary information to verify facts, establish the child support case, explain procedures for child support processing, and keep accurate information.
  • Establishes parentage and/or enforceable support obligations consistent with the California Child Support Guidelines; locates absent parents and performs other child support enforcement activities to compel compliance with court orders; and ensures that information is entered accurately in the case record.
  • Monitors and evaluates payment performance by reviewing payment records and verifying payment history with the custodial parent, in accordance with state directives, and initiates appropriate legal action if collection of arrearages is needed.
  • Reviews documents for compliance with statutes, court decisions and other legal authorities; recommends appropriate corrective action or program improvement plans; and prepares various correspondence; attends meetings, conferences, seminars and training as assigned in various capacities, including as a participant or trainer.
  •  Assists attorneys by performing a variety of paralegal and investigative tasks, such as case preparation; initiates fraud referrals and recommends case closure following specific guidelines; appears at fair hearings or in court as a witness.
  • Creates and maintains child support files according to State and Federal regulations and established procedures; updates records and filing systems to ensure that accurate data is kept on assigned child support cases.
  • Performs related duties and responsibilities as assigned.

Minimum Qualifications

  • Education:  Requires possession of an Associate’s degree from an accredited college or university; AND
  • Experience:  Three (3) years of verifiable experience performing child support enforcement duties equivalent to City and County of San Francisco class 8157 Child Support Officer I.
  • Substitution:  Technical administrative experience in the functional areas of child support, financial underwriting, insurance adjusting, credit research, collections, eligibility determination for welfare; or other related operations area involving substantial contact with clients in a legal/paralegal environment may be substituted for the required education on a year-for-year basis (30 semester units/45 quarter units equals one (1) year of experience).

One (1) position in this classification may require, in addition to the above Minimum Qualifications, possession of the following:

·         Fluency in Spanish

How to Apply

  1. Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process.·            Select the desired job announcement·            Select “Apply” and read and acknowledge the information·            Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

    ·            Follow instructions on the screen

    Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

    Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

    If you have any questions regarding this recruitment or application process, please contact the exam analyst, Janelle Peterson, by email at

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