Director, Bureau of Child Support, Wisconsin Dept. of Children & Families

Location: Madison, WI

Do you think it is important that both parents provide emotional and financial support to their children even when they are not living together? Are you interested in setting a vision and providing leadership for a State supervised, County administered Child Support program? Then this position may be for you.

Located in downtown Madison, Wisconsin, the Wisconsin Department of Children and Families is looking for an individual with a vision and strong management and interpersonal skills to lead Wisconsin’s Child Support program as the Director of the Bureau of Child Support. The bureau oversees all aspects of Wisconsin’s compliance with the federal Child Support (IV-D) program. Full job announcement. 



  • Manage the Bureau of Child Support managers who supervise staff in the bureau
  • Plan, develop and implement the state Title IV-D plan in conformance with state and federal law, federal regulations, and administrative rules
  • Ensure that Wisconsin’s Child Support program is statewide in scope and efficient in achieving program goals
  • Oversee development and implementation of the state-county child support contract
  • Establish and maintain effective communications and relationships with county and tribal child support programs
  • Develop child support policy and disseminate program requirements
  • Provide direction to the development and operation of the statewide-automated system (KIDS system) that supports the efficient and effective operation of the child support program
  • Oversee operations of the State Disbursement Unit
  • Provide effective input to federal and state child support legislation.

For a complete job description, click here.


  • Extensive knowledge of the federal and state laws relating to the Child Support (IV-D) program
  • Strong skills in effective verbal and written communication techniques
  • Strong skills in leading and facilitating meetings and workgroups, and managing the expression of diverse opinions and positions
  • Understanding about the use of large mainframe systems and automated process to ensure the integrity of financial account and to promote efficiency
  • Extensive knowledge of management practices and methods, methods of strategic planning, re-engineering, supervision, and techniques of community organization.
  • Considerable knowledge of budget preparation and operational planning.

How to Apply

You must apply online to be considered for this position, deadline to apply is Tuesday, December  1, 2015 

If you are logged in on WiscJobs, click on “Apply Now” at the top of the screen. If you do not have an account on WiscJobs, click here for complete instructions on how to create an account. (You must do so before you can apply online.) The online application process will ask you to complete/update your personal information, add your resume and complete the exam. Your responses to the exam questions are considered the examination and will be used to determine your eligibility for this recruitment. Your resume will NOT be used in the examination scoring process.

We suggest that you prepare your exam responses in a word processing document first to ensure your response does not exceed the specified page limit and to ensure it is not lost in the event of a WiscJobs system time-out. WiscJobs will time out after 20 minutes if the page you are working on has not been completed and saved and the answers on that page will need to be re-entered. If you exit the exam and re-enter later to update your exam responses, you will need to save each page and finalize, or your answers may not be recorded.

A panel of job experts will evaluate your examination materials. Those most qualified will be invited to participate in the next step of the selection process.

Please direct any questions you have regarding this recruitment to or call (608) 422-6415.

This entry was posted in NCSEA Job Board. Bookmark the permalink.