Program Specialist V, Texas Office of the Attorney General

Location: Austin, TX

Performs advanced technical and consultative services for the Child Support Division’s Family Initiatives Section; work involves planning, developing and implementing the Noncustodial Parent Choices (NCP Choices) program and other projects in the Father & Noncustodial  Parent Involvement Projects area of the Family Initiatives (FI) section; works  under limited supervision with considerable latitude for the use of initiative and independent judgment .

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  • Oversees the implementation of the Noncustodial Parent Choices (NCP Choices) program in three large and diverse regions of the state under the direction of the Father &Noncustodial Parent involvement Projects Manager in partnership with the Texas Workforce Commission.
  • Employment and child support payment outcomes for low-income non-custodial parents; develops and disseminates materials in response to requests for program information; analyzes program-related data and prepares progress reports; and analyzes project challenges; identifies cost/benefits and processes for program expansion to additional areas of the state and disseminates best practices to program partners.
  • Reviews and evaluates NCP Choices service delivery methods, interagency collaboration, outcomes, and trends to identify gaps in resources or areas of concern and recommends, designs. And implements improvements to resolve technical problems and improve program performance: reviews NCP Choices site practices to ensure compliance with program requirements.
  • Laws, regulations, policies, and procedures; produces and disseminates performance information and creates easy-to-interpret information graphics and statistical analysis narratives using quantitative and qualitative data; provides assistance in developing and implementing Family Initiatives (Fl) projects that target special populations such as incarcerated parents.  Military families, new parents. etc., within the OAG caseload; and works closely with other Fl staff to identify needs and program activities.
  • Serves as the lead statewide trainer for the Choices Online Tracking System (COLTS), provides technical assistance and support for users of COLTS from multiple statewide agencies and local workforce development boards, facilitates web-based and in-person training for new users, develops and enhances technical guides and training materials. Responds to and coordinates with OAG IT to resolve end user questions and technical problems.


  • Experience: Six years of full-time experience working inthe following (or closely related) fields: professional-level administrative/management experience in child support services or closely related health and human services program of which,two years must have been working with strengthening families,fatherhood projects or child support collaborative projects
  • Experience working collaboratively with multidisciplinary stakeholders Knowledge of Child Support Program-related laws
  • Knowledge of program services for low income fathers
  • Knowledge of local Workforce  Development Board employment services
  • Education: Public administration, psychology or sociology, or dosely related discipline
  • Experience: Three years·experience in IV-D Child Support Program or Workforce Development program
  • Experience:Working  collaboratively with state or local governments , community-based organizations, or public or private agencies Experience: Implementing and operating complex and large-scale programs or projects
  • Experience: Interacting on a professional level with federal, state, or local government divisions or agencies
  • Experience: Developing and implementing statewide policies and procedures for a child support or health and human services program Knowledge: Family law and !he Child Support Program ,
  • Skills: Use of data analytic software such as SAS EG, Web Reports Studio, or SPSS Abilities: Define and achieve success across multi-disciplinary stakeholder interests
  • Abilities:Analyze and synthesize data into concise, actionable summaries and recommended courses of  action
  • Skill in effective written communication; Writing sample in response to writing prompts required prior to interview – submit electronic writing sample to .[E-mail subject line and document title must follow this order: EmployerPostingNumber_JobSeekerID_firstname_ lastname_WS]
  • Ability to obtain and maintain a valid driver’s license Ability to use personal vehicle for business-related travel
  • Ability to work  6:00 a.m.- 5:oo p.m., Monday through Friday
  • Ability to work more than 40 hours as needed and in compliance with the FLSA. Ability to lift 30 lbs.
  • Ability to travel (including overnight travel) up to 40%

How to Apply

All applications for employment with the Texas  Office of the Attorney General must be submitted electronically through A State of Texas application in WorklnTexas (WIT) must be completed to be considered.


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