Section Chief, Fiscal Operations, Office of the Attorney General for the District of Columbia

Location: Washington, DC

The Office of the Attorney General for the District of Columbia (OAG) is seeking candidates for the position of Section Chief for the Fiscal Operations Section of the Child Support Services Division (“CSSD” or “the Division”). The Fiscal Operations Section is currently staffed with 51 full-time employees and is comprised of five business units: Audit and Program Management, Data Reliability, Enforcement, Income Withholding and State Disbursement. The Section Chief will oversee the efficient functioning of these business units, coordinating with and overseeing the daily activities of, the Unit Managers.

The Audit and Program Management (APM) Unit’s major responsibilities are maintaining monetary support orders for child and medical support, maintaining undistributed collections and performing audits of individual financial accounts. The unit is also responsible for the reliability of the Quarterly Report of Collections (OCSE 34A) and Section F: (Collections due Distributed of the Annual Data Report (157 Report).
The Data Reliability (DRU) Unit’s major responsibilities are ensuring data reliability, updating court dispositions, and conducting the Annual Self- Assessment review of the Division.

The Enforcement Unit is responsible for overall case management which includes, but is not limited to, monitoring and enforcing local and intergovernmental child/medical support orders, customer service and employer/other state agency outreach. The Enforcement Unit employs administrative enforcement actions such as credit bureau reporting, federal and District tax offset processes, passport denials, driver’s license/vehicle registrations revocations, and lottery intercepts and is also responsible for referring cases to the Legal Services Section for appropriate legal action.
The Wage Withholding Unit’s primary responsibilities are monitoring income withholding compliance by employers, garnishing unemployment benefits, issuing liens, processing insurance claims intercepts and referring appropriate cases to the Legal section for court action.

The State Disbursement Unit (SDU) is responsible for receipting, processing and depositing child support payments from non-custodial parents and employers. The unit’s responsibilities include opening incoming mail, data entry, banking, account reconciliation, customer service and employer outreach. Upon completion of the above tasks, payments are disbursed to the appropriate payees (custodial parents other state agencies non-custodial parents, etc.).

OPENING DATE: April 6, 2018
CLOSING DATE: April 30, 2018

SALARY RANGE: $115,000 – $136,000 *

Office of the Attorney General
for the District of Columbia
Child Support Services Division
Fiscal Operations Section
441 – 4th Street, N.W.
Washington, D.C. 20001


  • Manages the overall operation of the Fiscal Operations Section, including the direct supervision of the five Unit Managers, by setting appropriate priorities, goals and daily work activities that support the agency’s established mandates and objectives.
  • Develops, implements, and evaluates effective programs, strategies and work plans to achieve maximum performance and accuracy in executing the Division and Agency mission. Assists Director in developing and executing Division policies and procedures.
  • Develops a culture of clear direction and accountability, open communication, and recognition to ensure team members work at maximum efficiency. Conducts regular management team and staff meetings.
  • Participates in long-term strategic planning for Division operations, development, personnel, and technology advances.
  • Monitors CSSD’s automated District of Columbia Child Support Enforcement System (DCCSES) for efficient operation, compliance with mandated data collection and performance standards, and maximum productivity.
  • Participates in review, analysis and implementation of new resources, technology, tools and products.
  • Reviews and approves the data transmitted to the Federal Office of Child Support Enforcement in mandatory quarterly and annual reports (Quarterly Report of Collections (34A), Quarterly Expenditures Report (396A), Annual Data Report (157), and Self -Assessment Report).
  • Monitors all Financial lines of the monthly and Annual Data Reliability Report (157) to ensure accuracy and implement corrective action if needed.
  • Develops and maintains relationships with child support officials in other jurisdictions, and at the Federal level, to keep abreast of best practices, emerging technologies, and new rules and regulations.
  • Continuously assesses the Division’s training needs, and works with management team to implement required training. Develops processes to measure effectiveness of completed training and assess its impact on staff efficiency and/or effectiveness.
  • Develops a comprehensive performance management plan, including appropriate goals and objectives for Unit managers, conducting/reviewing employee performance documents, coaching, staff development, disciplinary actions and performance improvement plans.
  • Develops criteria for service contracts, participates in reviewing vendor proposals and the selection process, and monitor vendor performance.
  • Represents OAG/CSSD in meetings with internal and external participants to discuss and implement methods to achieve performance goals.
  • Coordinates with other OAG Divisions on joint enforcement or other opportunities.
  • Serves as a liaison, as needed, with members of the District of Columbia Superior Court and other District officials on matters pertaining to the work of the Agency.
  • Monitors and manages time and attendance on a bi-weekly basis for the Section.

QUALIFICATIONS: The ideal candidate should have significant supervisory experience, familiarity with child support and Title IV-D, strong interpersonal skills, and effective oral and written communication skills. In addition, the ideal candidate must possess strong managerial and organization skills, substantive knowledge of the Division’s practice areas and trial and litigation experience. The ideal candidate should also have the ability to manage in a fast-paced environment.

ELIGIBILITY: Applicants must have at least seven years of Specialized Experience. Experience that equipped the applicant with the particular knowledge, skills and abilities to successfully perform the duties of the position. Specialized Experience with overseeing account collections, disbursement, and audit functions in a government setting and preferably in a child support program, in order to perform, and to lead others in performing, effective case progressing and fiscal operations services for the Division is required. Please describe demonstrated specialized experience.
Substitution of Education: Substitution of education for required experience will be allowed as defined in OPM’s Qualification Standards. However, in order to receive credit, applicants must submit official proof of educational attainment at the time of application.

SUBMISSION OF RANKING FACTORS: The following ranking factors will be used in the evaluation process. All applicants MUST respond to the ranking factors. Please respond specifically to the ranking factor(s) by either typing directly into the free form area provided or by pasting from a text document. Please describe specific incidents of sustained achievement from your experience that show evidence of the level at which you are applying. You may refer to any experience, education, training, awards, outside activities, etc. that includes the degree to which you possess the job related knowledge, skills and abilities described in the ranking factors. The information given in response to the ranking factors should be complete and accurate to the best of your knowledge. FAILURE TO RESPOND TO ALL RANKING FACTORS WILL ELIMINATE YOU FROM CONSIDERATION.

RANKING FACTOR 1: Knowledge of the child support mission and objectives, operating procedures and guidelines, budget framework, reporting requirements, and performance measures.
RANKING FACTOR 2: Expert knowledge payment processing, accounting, and/or banking function areas; and ability to provide effective monitoring and oversight of the full-time and contract staff dedicated to fiscal operations.
RANKING FACTOR 3. Experience in leading process improvement teams related to service delivery, preferably in a government setting.
RANKING FACTOR 4. Ability to prepare, and to assist others in preparing, clear and concise reports, studies, and analyses of program performance, particularly those related to fiscal operations issues.
RANKING FACTOR 5. Ability to communicate precisely and effectively, both orally and in writing, with people at various executive management levels of the District and federal governments, with agency staff, and the general public.

CONDITIONS OF EMPLOYMENT: This is a Management Supervisory Service (MSS) At-Will position. At-Will employment applies to the Management Supervisory Service (MSS). All positions and appointments in the MSS serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

OTHER INFORMATION: If selected, a background investigation will be conducted including references.

PRIORITY CONSIDERATION: Displaced Employee Priority Placement: Candidates who are eligible for the District of Columbia’s Displaced Employee Program (DEP) and Agency Reemployment Priority Placement Program (ARPP) will be given priority consideration for this position if found qualified.

EMPLOYMENT BENEFITS: Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government’s retirement plan. However, if selectee was previously employed in the District of Columbia’s government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.

RESIDENCY PREFERENCE AMENDMENT ACT OF 1998: A person applying for a position in the Career Service, Education Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than in the Senior Executive Attorney Service (SEAS), or an attorney in the Excepted Service (series 905) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District residents’ applications, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.

VETERANS PREFERENCE: Applicants claiming Veterans’ Preference must submit official proof of the time of application.

DRUG-FREE WORKPLACE: Pursuant to the requirements of the Drug-Free Workplace Act of 1998, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after conviction of or a plea of guilty to a violation of any criminal drug statue occurring in the workplace.

HOW TO APPLY: Candidates should e-mail on PDF file which includes the following, addressed to:
Office of the Attorney General for the District of Columbia, 441- 4th Street, NW, Washington, DC 20001. by 11:59 pm, of the closing date indicated above:
Application packages should include:

  1. A cover letter;
  2. Completed Employment Application for the District of Columbia Government (DC 2000);
  3. Resume; and
  4. Responses to each of the Ranking Factors.

FOR THE PURPOSE OF EMPLOYMENT, RESUMES ARE NOT CONSIDERED COMPLETE JOB APPLICATIONS. Therefore, to be considered, all applicants must submit a DC-2000 – COMPLETED EMPLOYMENT APPLICATION, which can be found at

EQUAL OPPORTUNITY EMPLOYER: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, genetic information or political affiliation.

NOTICE OF NON-DISCRIMINATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

*All applications submitted for Vacancy #12-2018 will receive full consideration.

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