Supervisory Child Support Program Specialist, ACF/OCSE/DFS

Location: Washington D.C.

Become a part of the Department that touches the lives of every American! At the Department of Health and Human Services (HHS) you can give back to your community, state, and country by making a difference in the lives of Americans everywhere. It is the principal agency for protecting the health of citizens. Join HHS and help to make our world healthier, safer, and better for all Americans. This position is located in the Administration for Children and Families (ACF), Office of Child Support Enforcement (OCSE), Division of Federal Systems (DFS). This position serves as Division Director and will manage activities, systems and programs which improve locating child obligors and increase child support collections.

Full Job Announcement


  • Serve as the Director of the Division of Federal Systems with the Office of Child Support Enforcement.
  • Manage a large and geographically dispersed staff of professional and technical employees and contractors in the planning, development, approval, evaluation, monitoring and implementation of Federal child support enforcement programs and related computer systems supporting the operations of child support program services nationwide.
  • Provide technical systems support to Federal, State, local, tribal, and private partners contributing to the accomplishment of the Office of Child Support Enforcement mission.
  • Develop and implement projects with child support agencies and private/public sector partners in order to improve methods to collect and distribute child support payments.
  • Interpret and analyze broad policy objectives, major initiatives, legislative proposals and innovative approaches to improve child support programs and/or systems.
  • Plan and direct systems design, development and maintenance of major Federal systems for which the division is accountable.
  • Direct and manage an information security program to include the planning, development, and implementation of programs and security protocols


  • Basic Requirement: You must meet one of the items listed below (A, B, or C):
    1. Possess a degree in behavioral or social science; or related disciplines appropriate to the position. (Please provide transcripts)
      B. Possess a combination of education and experience — that provided you with the knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. (Please provide transcript)
      C. Possess four years of appropriate experience that demonstrates acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

    Specialized Experience:

    GS-15: Have one year of specialized experience, equivalent to the GS-14 grade level or higher in the Federal service that included managing the planning, coordination, implementation and monitoring of programs related to child support enforcement and related computer systems supporting the operations of child enforcement support program services nationwide; and leading and providing program and technical guidance to a staff responsible for managing child support programs and collections.

    If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.

    Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For further information, click on foreign education.

How to Apply

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Thursday, May 5, 2016 to receive consideration.

* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

* Click the Submit My Answers button to submit your application package.

* It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Required Documents

  • Your Résumé – You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume. If you use your own résumé, curriculum vitae, or any other written form you choose, you must provide a detailed description of your job-related qualifications that includes beginning and ending dates with the month and year and hours worked per week for each paid and non-paid work experience job title listed. To view a sample of a resume and what should be included please visit:  Failure to provide the required information will result in an ineligible rating.
  • Responses to the Assessment Questionnaire

Other Supporting Documents: (Only submit if applicable to you.)

  • College transcripts (if qualifying all or in part based on your education)
  • Cover letter
  • Veterans’ Preference documentation (e.g., DD-214 Member Copy 4 showing type of discharge/character of service, SF-15, VA letter, etc.)
  • CTAP/ICTAP documentation



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