NCSEA Corporate Partners

NCSEA’s Corporate Partners are key players in the child support arena, providing critical goods and services to child support agencies and organizations. We appreciate their continued year-round support of NCSEA, and encourage you to learn more about them.

 

PLATINUM PARTNERS

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them. With 30 years as a trusted partner to child support agencies nationwide, we offer the broadest portfolio in the industry. Our team of experts, including former IV-D directors, recognize the unique challenges agencies like yours face. Services we offer include:

  • Comprehensive SDUs
  • ExpertPay
  • Industry leading card program
  • Child support enforcement systems

Let’s talk about how we can work together to improve the lives of the children and families you serve.

 

Systems & Methods, Inc. (SMI) builds customized payment solutions for state and local governments around the country, delivering critical services and tools to the millions of families we are proud to serve.

SMI currently operates comprehensive child support SDUs for 16 states — more than any other provider — where we processed more than 73 million payment transactions totaling more than $13 billion at a 99.99% accuracy rate in 2020. Our reloadable smiONE™ Visa® Prepaid Card gives 1.9 million cardholders in 12 states and 12 tribal nations secure, easy access to their child support and in-home supportive services funds, along with innovative features and perks, 24/7 in-house live agent support, and enhanced digital tools to help cardholders manage their money, their way.

SMI is uniquely positioned to serve families — because we are one. As a third-generation family-run company, our close-knit organization’s culture is deeply rooted in our mission of “Going the Extra Mile with a Passion to Serve.” With 20+ years of SDU experience and 15 years of prepaid debit card experience, we pride ourselves on our ability to provide accurate payment processing and superior customer service while maintaining the culture and accessibility of a small business.

To learn more about what the SMI difference can do for your agency, please visit our website.

“50 Years of Family Serving Families”

 

GOLD PARTNERS

For 30 years, Deloitte has teamed effectively with numerous child support agencies to design, implement, and maintain effective child support solutions including modern large-scale, federally certified child support systems.
Deloitte’s child support services and solution portfolio includes:

• Implementation of modern low code
• Platform-based, cloud solutions
• Transfer and DDI of certified state systems
• Automated code refactoring
• Business process reengineering
• Intelligent process automation (AI)
• Modern customer service modules
• Organizational change management
• System replacement

 

Stellarware Corporation is a premier, web-based solutions company that serves government and private sector organizations by building web systems that modernize business processes and communications.

Stellarware operates one of the largest consortiums in state government, bringing together 30 U.S. agencies and over 1,800 insurance companies with the Child Support Lien Network (CSLN), hosted by the State of Rhode Island. Stellarware is currently collaborating with the states of Rhode Island and Texas in the operation of the Medical Assistance Intercept System (MAIS), utilizing once again, the successful working relationship with the insurance industry. MAIS helps states identify Medicaid recipients and quickly and effectively recover medical costs from personal injury and workers’ compensation insurance claims.

Stellarware also manages New Hire Reporting projects in the District of Columbia, Georgia, Indiana, Mississippi, New Jersey, New Mexico, North Carolina, Rhode Island, Tennessee, Virginia, West Virginia, and Wisconsin, helping thousands of employers work with state government through Internet based systems, including a ‘one-stop shop’ Child Support Portal. Our Portal streamlines the traditional reporting workflow process by optimizing automation and offering advanced plug-in solutions, such as our Lump Sum Payment Module and Electronic distribution of Income Withholding Orders (IWO), while our unique and innovative web-based approach continues to set a new standard in the new hire reporting industry.

Building a foundation with our unique, proprietary web-based systems, Stellarware has become a leader of public / private partnerships. Our ability to create customized, streamlined platforms transforming business operations for all our clients is particularly important now, in a time where staying connected while remaining apart is critical. Our commitment to customer satisfaction and technical expertise consistently exceeds expectations by delivering value to all involved.

 

SILVER PARTNERS

 

Make paying easy, with payment solutions powered by CiviTek National. CiviTek National provides easy-to-use and cost efficient ways to pay child support obligations online, in person, and by phone.

With over 20 years of experience, we’ve created an innovative suite of payment products for parents to make contactless payments with a debit card, credit card, and eCheck. Your customers can also initiate their payment using GooglePay, ApplePay, PayPal, and more!

Our suite of services are PCI compliant and available at NO COST to Child Support Agencies. Allow us to help you save time, protect revenue, and free up resources. All CiviTek National services are customer-focused. It is our priority to serve as the trusted source and the premier model of exceptional service.
For a comprehensive list of our products, click here or email us at info@civiteksolutions.com .

 


CSG Government Solutions
is a national leader in child support bringing experience from child support modernization projects in nine states. For over 20 years, we have been providing our state government clients across 46 states and territories a range of management and IT consulting services, including:

  • Feasibility Study/Cost Benefit Analysis
  • Project Management Office
  • Quality Assurance
  • Organizational Change Management
  • Software Testing
  • System Certification Support
    • Named one of America’s Best Management Consulting Firms for the public sector by Forbes in 2018, 2019, and 2020, we can help you maximize your impact on the children and families you serve.

 

Protech Solutions is a systems integrator in the Health and Human Services space. For 25 years, we have been the contractor-of-choice for many statewide child support and payment systems. Recently, we expanded into SNAP, TANF, and Medicaid systems. Because vision for the future is part of our core company fabric, we pride ourselves in co-creating systems with the newest bells and whistles – secure, online videoconferencing and instant chat/IVR capabilities, intelligent workflow and rules builders, payment wallet, and AI-enabled case analytics.

We offer cloud-based SaaS solutions as well as traditional on-premise solutions, which provide proven results such as workflow efficiency, worker productivity, collaboration, system performance, operational cost reductions, and improved customer satisfaction.

Protech combines social impact, innovation, and technology in its solutions. The success of our services and products is rooted in our mission to make an impact on the communities we touch. That is why we launched Good Grid, a collaborative case management tool that minimizes the burden of connecting people with services and empowers clients, caseworkers, and volunteers to take advantage of resources. It offers a rich depth of tools that can be integrated into an organization’s existing program, allowing human service professionals to engage with their clients in a meaningful, sustainable way without increasing their workload. This multi-functional, accessible platform encourages accountability and transparency while offering consistent insight into an individual’s path toward success. Good Grid allows us to become a key partner in a mission-critical to bringing a better tomorrow to children and families.

 

Public Knowledge is a recognized leader in improving program practices and policies for child and family services agencies. Our nationally acclaimed subject matter experts have played key roles in some of the largest and most important family services initiatives in the United States.</p><p>Our creative, dedicated professionals in our child support and child welfare practices have deep experience in helping to shape the way programs and services are delivered to and for children and families. Since our founding in 1991, we have formed partnerships with more than 44 state and local agencies delivering services for child support, child welfare, welfare-to-work transition, childcare, and other programs that impact children and families. Our range of services includes strategic planning, policy analysis, business process analysis and reform, implementation assistance, and training and coaching for policy, program delivery and customer service staff.

 

YoungWilliams has been a trusted partner to government since 1994. We operate local child support offices, customer contact centers, centralized case processing centers, and SDUs. Our clients can attest to our reputation for smooth transitions, outstanding customer care, hassle-free contracts, and strong performance. For more information, contact info@ywcss.com.

As part of our commitment to the child support community, we have established a Resource Library on our Website that contains up-to-date child support research and articles, as well as case law from a number of states. We invite you to sign up for updates. Simply visit our website, www.youngwilliams.com, and click on “Get Updates” next to the search box at the top right side of the page. Fill out the form and then select the “Create new account” button. Each time an update is issued, we will send you an email notification and a link to the document. It’s quick, easy, and a great way to stay informed.


To find out more about becoming an NCSEA Corporate Partner, contact LaTrese Wallace, Senior Manager, Fundraising & Partnerships.