NCSEA Job Board

NCSEA offers the child support member organizations the opportunity to post any open positions on its website for 30 days. If you would like to include a job to be featured on our Job Board, complete the application below and return to Ann Marie Ruskin , NCSEA Executive Director. The application must be limited to 1,000 words or three (3) pages.

Position: Child Support Program Planner
Organization: Sacramento County Department of Child Support Services
Location: Sacramento, CA
Job Description:
 The Child Support Program Planner, under general direction, performs professional-level consultative and analytical duties such as program and system evaluation and planning; policy analysis, formulation and implementation; and coordination of program activities with other departments or outside agencies.
Knowledge of:
• Application of deductive and inductive reasoning
• Program evaluation and management
• Methods and techniques involved in effective policy development
• Principles and methods of systems analysis; functions of automated data processing equipment
• Methods of statistical analysis
• Business principles involved in strategic planning and coordination of people and resources
• Principles and practices of employee supervision
• Principles and methods for training design, instruction for individuals and groups, and the measurement of training effects
• Customer service principles, practices, and techniques

Ability to
• Learn, interpret, and apply laws and regulations governing child support services and analyze operational effects of changes in laws or regulations
• Utilize the California Child Support Automation System to extract and analyze a variety of data in order to test, maintain and monitor the system and program efficiency
• Assess problems and needs; draw conclusions and formulate recommendations and project consequences of recommendations
• Coordinate child support services activities with other departments and/or outside agencies
• Understand the California Child Support Automation System operations in relation to end user’s goals, needs, and priorities
• Perform technical and specialized tasks and functions independently and effectively within established guidelines
• Establish and maintain cooperative and effective working relationships with a wide range of individuals and groups
• Facilitate meetings and make group presentations
• Present information using a variety of instructional techniques such as role playing, team exercises, and/or group discussion
• Communicate effectively verbally and in writing as appropriate to the needs of the audience

Minimum Qualifications
Either: 1. One year of full-time, paid experience in a county child support program including full supervisory responsibilities for one or more work units such as case establishment, case initiation, public services, enforcement, or support services.
Or: 2. Two years of full-time, paid experience performing lead duties and/or highly specialized child support assignments equivalent to the County of Sacramento class of Child Support Officer III.
Or: 3a. A Bachelor’s degree from an accredited college or university
3b. One year full-time, paid professional level experience performing detailed policy analysis and development; and/or program evaluation and planning work requiring the preparation of reports and recommendations in the areas of child support services or in a health and human services program.

Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here (Download PDF reader) or speak to someone in our office before the cut-off date listed in this notice.

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.

County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) 874-5593; 7-1-1 California Relay Service
Inter-Office Mail Code: 09-4667
• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant’s computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

Position: DCSS Operations Manager
Organization: Department of Child Support Services, Ventura County
Location: Ventura, California
Job Description: Under general direction of the Director of Child Support Services, the DCSS Operations Manager provides supervision, management and development of multiple enforcement and establishment teams to achieve a diverse and inclusive culture.
The successful candidate will have progressively responsible supervisory experience that is directly related to this assignment including experience implementing effective work processes resulting in continuous improvement supported by key performance indicators which forecast and report on trends to identify best business practices and collecting and analyzing data related to such key performance indicators..
Additionally, the ideal candidate will have experience within Local Child Support Agency (LCSA) DCSS operations Title IV-D programs including implementing the LCSA DCSS Strategic Plan, complying with DCSS Performance Management Plan Practice Indicators, and using the Case Management Tool (CMT).

Duties may include but are not limited to the following:
• Plans, organizes, coordinates and supervises/manages the activities of a unit composed of multiple enforcement and establishment teams;
• Confers with DCSS Executive Leadership team on policy matters and work problems; interprets policies and procedures related to assigned tasks;
• Prepares required statistical reports and work measurement reports using key performance indicators to forecast and report on trends and identify best business practices;
• Directs and provides exceptional customer service through written and verbal communication to address internal and external customer questions and concerns;
• Designs effective work processes related to continuous improvement and monitors performance outcomes related to the DCSS strategic plan;
• Directs and provides exceptional customer service through written and verbal communication to address internal and external customer questions and concerns;
• Collects, compiles and analyzes statistical information/data to improve operations and/or change service delivery methods;
• Analyzes new legislation related to work methods and reporting requirements to ensure compliance with federal and state laws and regulations including DCSS Performance Management Plan Practice Indicators;
• Serves as liaison at the county and state level participating in multiple workgroups and committees; represents the department at various stakeholder meetings; participates in the Pacific Institute’s Investment in Excellence program representing the department as member of the Senior Leadership Team;
• Other related duties as required.

Considerable experience in administrative support, management, program operations or other specific operations which includes direct supervision of staff and has led to the acquisition of the required knowledge, skills and abilities.
The required knowledge, skills and abilities can also be obtained by a Bachelor’s degree and two (2) years of related experience or an Associate’s degree and four (4) years of related experience.

Possession of and the ability to maintain a valid California driver license.
• Within a DCSS operations Title IV-D program;
• Implementing the DCSS Strategic Plan;
• Collecting and analysing data related to key performance indicators;
• Developing teams to achieve a diverse and inclusive culture;
• Developing and making presentations to large audiences of stakeholders and regulating bodies.
Excellent written communication skills must be demonstrated in the completion of the employment application and supplemental questionnaire.
DESIRED Experience:
• Implementing a LCSA DCSS Strategic Plan;
• Complying with DCSS Performance Management Plan Practice Indicators;
• Utilizing applications for business processes used by DCSS including the Case Management Tool (CMT).
Application Information (include PDF or link to website if applicable):

Applications must be received by County of Ventura Human Resources no later than 5:00 p.m. on Tuesday, January 28, 2020.

To apply on-line refer to web site: If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 S. Victoria Avenue, L-1970, Ventura, CA 93009.

For further information about this recruitment, please contact Katie Reynolds by e-mail to or phone (805) 654-2563.