NCSEA offers the child support member organizations the opportunity to post any open positions on its website for 30 days. If you would like to include a job to be featured on our Job Board, complete the application below and return to Ann Marie Ruskin , NCSEA Executive Director.
NCSEA JOB BOARD POST APPLICATION
Position: Manager of Research Evaluation, Performance and Data Analytics
Organization: Maryland Department of Human Services – Child Support Administration
Location: Baltimore, Maryland
Job Description: The Manager of Research, Evaluation, Performance, and Data Analytics directs, manages, and supervises the research, evaluation, performance, and data analytics to enhance and improve central, metro (including Baltimore City), and local offices of child support performance to meet required federal metrics. This work includes producing data, ongoing data collection and analysis, report development, report/grant writing, development and analysis of federal, state, and department data indicators, evaluating progress made by both the state and local departments on these indicators, and assisting both state and local departments in developing program improvement plans.
Responsibilities: Develops, updates, and supports child support research, evaluation, performance and data analytics for Child Support Administration (CSA) using the Results Accountability framework, considering federal, state, local, and department indicator and data needs, state legislative requirements, mandated reports, best practices for measuring child support performance, impact, trends, and emergent needs. Supervises research and University of Maryland School of Social Work staff to increase efficiency in CSA research, increase internal capacity for data analysis, and incorporate best practices and current research knowledge into CSA’s daily work. Oversees contracts and ensures monitoring duties are handled appropriately and timely by support staff. Responsible for management of the contract budget at approximately $3.51 million annually. Responds timely and accurately to urgent and ad hoc data requests from the Governor, Governor’s Office, Maryland General Assembly, DHS Secretary, DHS Communications Director, CSA Executive Director, Deputy Executive Directors, Division Director of Program Development and central, metro (including Baltimore City) and local child support staff, and external stakeholders. Collaborate on and coordinate data collection and data policy development for Maryland’s Child Support Program. Coordinates data collection, clean-up, analysis, and submission for Joint Chairman’s Reports. Attends, participates, and leads meetings as needed.
Minimum Qualifications:
Education: A Bachelor’s degree from an accredited college or university.
Experience: Five years of experience in administrative staff or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.
Notes:
1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.
2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.
SELECTIVE QUALIFICATIONS:
Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.
Three years of experience performing data analysis and research.
DESIRED OR PREFERRED QUALIFICATIONS:
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
The ideal candidate would possess:
1. A Master’s degree from an accredited college or university in Social Work, Psychology, Accounting, Business Administration, Public Administration or similar fields.
2. Three years of experience working in a Human Service-related program at a state or federal level, such as child support, temporary assistance for needy families (TANF), child welfare, etc.
3. Three years of experience establishing and evaluating performance and outcome measures.
4. Two years of supervisory experience.
5. Three years experience using Microsoft Office Excel, Access, Word and PowerPoint to create spreadsheets, databases, reports and presentations.
6. Excellent written and verbal communication and presentation skills.
Apply Online: https://jobapscloud.com/MD/sup/bulpreview.asp?R1=19&R2=002588&R3=0051
Recruitment # 19-002588-0051
Position: Research Support Specialist
Organization: Maryland Department of Human Services – Child Support Administration
Location: Baltimore, Maryland
Job Description: The Research Support Specialist directs, manages, and supervises the research, evaluation, performance, and data analytics to enhance and improve central, metro (including Baltimore City) and local office of child support performance to meet required federal metrics.
Responsibilities: This work includes support for producing data, ongoing data collection and analysis, report development, report/grant writing, development and analysis of federal, state, and department data indicators, evaluating progress made by both the state and local departments on these indicators, and assisting both state and local departments in developing program improvement plans.
Qualifications: Applicants must meet all minimum (AND SELECTIVE; SEE NEXT SECTION BELOW) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
EDUCATION: A bachelor’s degree from an accredited college or university.
EXPERIENCE: Four years of experience in administrative staff or professional work.
NOTES:
1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.
2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.
SELECTIVE QUALIFICATIONS:
Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.
Candidates must possess one year of experience performing data analysis and research.
Candidates must possess one year of experience working with MS Excel, Access, Word AND MS PowerPoint.
DESIRED OR PREFERRED QUALIFICATIONS:
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
A Bachelor’s degree from an accredited college or university, which includes coursework in Research and Data Analysis Studies
One year of year experience working in a Human Service-related program at state or federal level, such as child support, Temporary Assistance for Needy Families (TANF), child welfare, etc.
One year of experience establishing and evaluating performance and outcome measures
Excellent written and verbal communication and presentation skills
Apply Online: https://jobapscloud.com/MD/sup/bulpreview.asp?R1=19&R2=002587&R3=0075
Recruitment # 19-002587-0075
Position: Deputy Director of Child Support Services (Administrative Manager III)
Organization/Company: Orange County Dept of Child Support Services
Job Description: The Deputy Director of CSS will serve as a member of an executive management team to plan, develop and implement department priorities and formulate broad policy and goals consistent with the CSS mission; communicate and adapt the CSS vision and goals to leaders and staff within their division chain of command. Lead efforts with subordinate managers to plan, organize, implement and monitor projects to increase performance and meet operational goals, adopt and monitor quality control measures, customer education and customer satisfaction measurement programs, expand CSS’ visibility in the community, and develop CSS’ workforce. Possess an uncompromising commitment to delivery of service in the best interest of the customer, and the opportunity to present information in small or large groups and represent CSS at meetings with state, other county agencies, community partners, Board of Supervisors, County Executive Officer, etc.
Minimum Qualifications: One year of experience as an Administrative Manager II with the County of Orange OR Five (5) years of experience directly related to the competencies and attributes noted in the classification specification. A bachelor’s degree in a related area of study may substitute for two years of the required experience.
Desirable Qualifications and Core Competencies
The ideal candidate will be an experienced manager with at least five (5) years or more of progressive managerial experience who has directed and managed programs and/or related operations; mentoring and leading managers of different levels including senior-level managers; should have high-energy with strong leadership skills, outstanding interpersonal and communication capabilities; extensive experience directing or working with complex administrative organizations and management of staff; ability to articulate a vision for future program goals; and experience in strategic planning.
In addition, the ideal candidate will possess experience related to the competencies listed below:
Technical Skill
• At least three (3) years of experience in working with child support laws, regulations, policies and/or business practices
Leadership/Management
• Ability to empower others with the authority and resources to reach their potential in taking initiative that achieves transformative results
• Fosters employee and leader development and promotes learning and growth for all levels
• Demonstrates a positive attitude, self-starter and takes ownership of own area, collaborates across department with other Deputy Directors and managers, and be driven to set high standards for self and others
• Demonstrates ability to filter information to take action for the greatest impact and benefit for CSS and its staff and customers
• Collaborates with subordinate managers, Human Resources, and others as needed to address personnel and performance issues timely and effectively
Judgment/Decision Making
• A self-directed problem-solver with high standards for quality and strong commitment to public service
• Demonstrates ability to recognize and effectively manage risks and make tough decision and commit to action
Strategic Planning/Results Orientated
• A strategic thinker who can assist in the development of long-term goals and identify the best method of achievement
• Ability to apply critical thinking skills to identify and analyze issues and solutions, execute for results, and elevate appropriate information
• Ability to perform as a self-directed problem solver, achieves goals and drive initiatives to meet program and department goals and objectives
Communication
• Demonstrates ability to communicate clear strategic direction to various audiences and engage all levels of staff in sharing a vision and message
Communicates Child Support Services’ vision and mission with confidence to diverse interest groups including advocacy, state and local government officials
Application: https://www.governmentjobs.com/careers/oc/jobs/2620511/deputy-director-of-child-support-services
Position: DSHS ESA DCS Child Support Program Administrator
Organization/Company: Washington State Division of Child Support
Location: Olympia, Washington
Job Description: Looking for a Child Support Program Administrator to serve as a senior project manager for the Division of Child Support, statewide accountability program. Being a member of the Program Integrity Team is an exciting chance to join a hard-working team and interface with staff at all levels of DCS. The Program Integrity Team helps to minimize risk and improve business practices of the child support program by conducting audits, reviews, and inspections statewide. As a team-player, you will help ensure child support program accountability and integrity. You will have the opportunity to travel and work across the state, building trusting professional relationships with leaders, partners and DCS staff alike.
You’ll serve as a liaison for the Washington State IV-D program to other agencies, other states and to federal authorities representing the Division’s needs in program policy, automation, and the planning; and concerns in such areas as data reliability, federal audit requirements, internal program compliance audits, field office self-assessment reviews, internal control audits and IRS safeguard reviews.
Responsibilities:
• Coordinate cross-unit child support program accountability projects to ensure policy and procedures are in compliance with federal, state and local policy;
• Support the design and development of policy and procedures based on federal regulations and state law; respond to program issues on a nationwide basis
• Mitigate risk and maintain program accountability when audit findings occur by developing and implementing Division-wide strategies
• Utilize project management skills while working closely with a team of Child Support Program Administrators
• Communicate findings, identify best practices and corrective action plans effectively in order to enhance program efficiencies and compliance with federal standards
• Resource for DCS workgroups established to enhance Division policy, improve performance outcomes and meet changing federal guidelines
• Perform research and investigations based on questions from Division management, field office staff, and State and Federal agencies
• Enhance Division policy to ensure compliance with federal requirements to address statewide performance problems and the resulting accountability
• Independently identify and analyze program effectiveness, make recommendations, develop and implement plans for process improvement in alignment with Federal and State policy requirements.
• Compile, review and analyze existing and revised child support distribution outcomes according to complex State and Federal distribution requirements
• Review and analyze patterns in Adjustment Vouchers and Suspended Payments for fraudulent or ethical violations among staff that could result in Federal and State audit findings with possible financial penalties.
• Assist the Program Integrity Team with Paternity Coding quarterly reviews, paternity coding issues that arise, and perform telework audits semi-annually.
Qualifications: A Bachelor’s degree with major study in business, public administration or closely allied field and two years of child of support enforcement experience.
·OR A Master’s degree with major study in business, public administration, a J.D. or closely allied field, and one year of child support experience.
• Additional qualifying experience will substitute, year for year, for the required education.
• Previous experience conducting inspections, federal reviews, and IAC audits is preferred, but not required.
• Willing to travel. This position may require statewide travel up to 30% of the time.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of people.
• A demonstrated ability to make sound, independent decisions; the ability to interact well with a variety of people and deal with sensitive issues within a political environment.
• Use project management skills to ensure projects are completed on time and fulfill project specifications;
• Analyze complex federal regulations and state laws and adapt program requirements;
• Detect necessary changes or improvement and develop necessary corrective action plans that result in policy changes;
• Work collaboratively within small work unit;
• Continuously cross-train unit colleagues on all aspects of workload to build greater coverage, collaboration and increased productivity;
• Compile, review, and analyze data and prepare reports to determine the success of statewide programs;
• Demonstrate flexibility with work schedule when needed to meet workload deadlines and when adequate coverage is an issue;
Application: https://www.governmentjobs.com/careers/washington/jobs/2615040-0/dshs-esa-dcs-child-support-program-administrator
Position: Child Support Program Manager
Organization/Company: San Joaquin County
Location: Stockton, CA
Job Description: The San Joaquin County Department of Child Support Services is seeking an experienced child support professional to manage a main program function and direct child support supervisors, officers and support staff as well as departmental outreach activities.
The candidate may also have responsibility for ongoing site management of a federal grant.
Well-qualified candidates will possess strong interpersonal and communication skills and are expected to model strong work ethics, integrity and leadership skills.
Responsibilities:
• Plans, coordinates, supervises and evaluates the work of technical and support staff engaged in gathering and analyzing information to establish child support cases; advises and counsels supervisors as required; evaluates the units’ performances.
• Designs and implements enhanced education and outreach programs, including ease of access, referrals, educational materials, workshops, advertising, community group involvement and focus grounds; monitors results and amends program elements; coordinates program elements with departmental staff, clients, advocacy groups and other agencies.
• Assesses training needs; develops and conducts staff training.
• Develops and evaluates workload processes and procedures; develops standards of employee and unit performance, monitors compliance standards.
• Evaluates the effectiveness of policies and procedures, participates in the development and implementation of developmental policies and procedures.
• Reviews casework to ensure compliance with legal requirements; assists attorneys in researching and preparing cases for court
• Ensures cases are ready for hearing and/or trial; acts as a resource on complex cases.
• Prepares statistical reports and summaries; prepares correspondence, evaluations and reports.
• May testify in court.
• Participates in committees, work groups and task forces, represents department to the Federal, State and local agencies and members of the public.
Qualifications: Four years of full time experience in a California Child Support Department, gathering and analyzing information to enforce child support cases, including one year that must have been in a supervisory capacity.
Application: https://www.jobapscloud.com/SJQ/sup/bulpreview.asp?R1=1119&R2=RL1055&R3=01