Position: Business and Technical Services Deputy Chief
Organization: Oregon Child Support Program
Location: Salem, Oregon
Job Description:
The Oregon Department of Justice (DOJ) Division of Child Support administers the Oregon Child Support Program, the federal Title IV-D program in the state. The mission of the Oregon Child Support Program is supporting parents to support children, and the program is an important part of Oregon’s social services system. To achieve its mission, the DOJ Division of Child Support comprises four large sections: Business Services, Technical Services, Field Services, and the Director’s Office. We are seeking to hire an experienced leader to take the role as the Business and Technical Services Deputy Chief (Child Support Manager 2).
The Business Services section of the Division of Child Support is responsible for centralized business services that support the entire program including case intake, central registry, employer services, financial services, and central mail. While the Technical Services section is responsible for functional and technical child support systems’ management, operations and maintenance, system enhancements, program compliance, data analytics, state and federal reporting, and program project management.
You will find that we embrace an inclusive and supportive work environment and respect the diverse perspectives, knowledge, and experiences of our colleagues and those seeking to join the organization. We strive to build an inclusive, mission-driven, and performance-oriented workplace where all individuals are welcomed and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!
Responsibilities:
In this position, you will work in partnership with the Business Services and Technical Services Chief in providing leadership development and support to subordinate managers within the teams. These teams work endlessly to ensure that the objectives and goals of the program are met. You will be responsible to ensure work is completed in accordance with the program and division’s mission, federal and state laws, and agency policy. You will play a leadership role in the statewide Oregon Child Support Program, representing the program and DCS at community and civic intergovernmental activities. You will be responsible to work in partnership with the Business and Technical Services Chief for the direction and guidance of the Business and Technical Services teams, specifically the senior managers. We are seeking your leadership skills to know the appropriate avenues to provide coaching and training to ensure the program directive is clear to direct reports. In this role, you will also be responsible for the operational compliance with policies and procedures per state and federal laws and guidelines. An essential function in this role is maintaining communication and positive partnership with the other areas in the program so that teams can work together to provide families the services and support they need. This is not limited to teams within the DOJ Division of Child Support and Oregon Child Support Program but with other programs in the communities and State of Oregon—and other states as well.
Our successful candidate must uphold a global perspective of the program’s mission, values, and goals in favor of developing short- and long-term objectives for the program for positive results and performance. Not only will you be responsible for the oversight of the Business and Technical Services work areas, but you will serve as an integral part of the DOJ Division of Child Support Executive Team. This includes budget development and evaluation of workload, legal, labor, policy, or procedural issues that affect the program’s ability to meet requirements and goals. This role plays a major part in the communication and implementation of policy changes, technology enhancements, and program improvements.
A member of the Executive Team, the Business and Technical Services Deputy Chief is a strong, experienced leader who possesses compassion, the ability to empower others, and is driven by the program’s mission. If this is you, we want to hear from you!
Qualifications:
- Six years of supervision, management, or progressively related experience.
OR
- Three years of supervision, management, or progressively related experience AND a bachelor’s degree.
AND
- Broad knowledge of project management and the ability to communicate on this topic with a wide range of individuals who may not have knowledge of project management disciplines.
- History of being a proactive learner with ability to master new technical and business skills.
- Successful leadership and management skills, including a management style that encourages open communication, participation, and trust and management development.
- This position requires training, knowledge, and experience that provide demonstrated skills in organization, leadership, supervision, planning, project management, and team building.
- Experience or exposure to history in an Information Technology environment.
- The excellent ability to communicate effectively, orally, and in writing, with various levels of personnel in the Oregon Child Support Program, state and federal government officials, other personnel in public and private agencies, and the public.
- Must be able to act in a professional manner at all times representing the Attorney General, Department of Justice, and the State of Oregon.
- Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.
Application Information:
Close Date: April 22, 2024
