NCSEA U 2025-2026: Successful Leadership Transformation
People often rise from among their peers to leadership roles (caseworker to supervisor, supervisor to manager, etc.) but struggle because they fail to successfully adapt to their “new normal,” which will often require them to alter previous relationships or friendships. Participants will have their awareness challenged, both in how they see themselves and how they are perceived by others. This course will focus on the importance of inclusiveness, of building a diverse cohort of associates for feedback and decision-making, and the significance of mentoring others. A detailed outline of the 2025-2026 will become available in early June 2025. Click to view the archived 2024 NCSEA U Applicant Information Session.
APPLICATION NOW OPEN
Announcing the 2025-2026 NCSEA U Instructors
2025 begins a new two-year cycle in the NCSEA U curriculum, and we are thrilled to announce Tanguler Gray and Kristie Gordy as the incoming NCSEA U instructors for 2025 and 2026!
2025 Instructors
Tanguler Gray – Executive Vice President of Operations, SMI
Tanguler Gray serves as Executive Vice President of Operations at SMI, where she oversees day-to-day operations across government contracts, working closely with the leadership team to advance the company’s mission and long-term goals. Before joining SMI, Tanguler served as Commissioner for the Office of Child Support Services (OCSS) at the U.S. Department of Health and Human Services (HHS) from 2021 to 2025. In this role, she led federal child support programs, impacting millions of families nationwide. Tanguler was pivotal in advancing whole family initiatives, improving operational efficiencies, and driving policy changes across state, tribal, and local child support programs. Her experience in federal systems and systemic change aligns with SMI’s commitment to excellence in technology and service for government agencies.
Earlier in her career, Tanguler was Deputy Commissioner at the Georgia Department of Human Services and Director of the Division of Child Support Services. She also served as president of the National Child Support Engagement Association (NCSEA) and board member for the Eastern Regional Interstate Child Support Association (ERICSA). With over three decades of leadership in the field, she is a respected figure in child support services. Tanguler holds a degree from Valdosta State University and is the proud mother of two children.
Kristie Gordy – IV-D Director, Wyoming Department of Family Services
Kristie began her public service career with the Wyoming Attorney General’s Office and transitioned to the Wyoming Department of Family Services (Department) in 2008. Kristie worked as the Department’s Ombudsman and Senior Legal & Policy Analyst until appointed as the Interim IV-D Director 2013. Then became the Wyoming IV-D Director in November 2014, and continued to also serve as the Department’s Senior Legal & Policy Analyst. In October 2017, she was promoted to become the Economic Security Division Senior Administrator and, along with child support, oversees the SNAP, TANF, Child Care, Quality Control, Eligibility Integrity, LIEAP/Weatherization, and Homelessness programs, as well as field operations.
Schedule Snapshot
1) Pre-Conference Get Acquainted Webinar – Virtual
2) NCSEA U Session 201 – on-site
3) NCSEA U Session 202 – on-site
4) NCSEAU Session 301– on-site
5) NCSEA Wrap-up – on-site
6) Post-conference NCSEA U Session 401 – Virtual
