Position: Human Services Deputy Director
Organization: County of Orange – Child Support Services
Location: 1055 N. Main St. Santa Ana, CA 92701
Apply Here: Human Services Deputy Director | Job Details tab | Career Pages
Job Description:
CHILD SUPPORT SERVICES (CSS)
Orange County Child Support Services (CSS) is an award-winning, forward-thinking agency of over 350 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.
Click here for more information on Child Support Services.
Click here for more information about the County of Orange.
THE OPPORTUNITY
The Deputy Director of CSS will serve as a member of an executive management team to plan, develop and implement department priorities and formulate broad policy and goals consistent with the CSS mission; communicate and adapt the CSS vision and goals to leaders and staff within their division chain of command. Lead efforts with subordinate managers to plan, organize, implement and monitor projects to increase performance and meet operational goals, adopt and monitor quality control measures, customer education and customer satisfaction measurement programs, expand CSS’ visibility in the community, and develop CSS’ workforce. Possess an uncompromising commitment to delivery of service in the best interest of the customer, and the opportunity to present information in small or large groups and represent CSS at meetings with state, other county agencies, community partners, Board of Supervisors, County Executive Officer, etc.
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
The ideal candidate will be an experienced manager with at least five (5) years or more of progressive managerial experience and at least three (3) years of experience working with child support laws, regulations, policies and/or business practices.
In addition to the desirable qualifications and experience listed above, the ideal candidate will also possess experience related to the competencies listed below:
Leadership/Management
- Ability to empower others with the authority and resources to reach their potential in taking initiative that achieves transformative results
- Fosters employee and leader development and promotes learning and growth for all levels
- Demonstrates a positive attitude, self-starter and takes ownership of own area, collaborates across department with other Deputy Directors and managers, and be driven to set high standards for self and others
- Demonstrates ability to filter information to take action for the greatest impact and benefit for CSS and its staff and customers
- Mentor and lead managers of different levels including senior-level managers and management of staff
- Collaborates with subordinate managers, Human Resources, and others as needed to address personnel and performance issues timely and effectively
- High-energy with strong leadership skills
- Directs and manages programs
Judgment/Decision Making
- A self-directed problem-solver with high standards for quality and strong commitment to public service
- Demonstrates ability to recognize and effectively manage risks and make tough decisions and commit to action
- Identifying and resolving technical issues and problems through good judgment and decision making utilizing technical expertise
- Analyzing problems and proposing solutions while dealing with changing priorities
- Proactively and effectively formulate strategies supporting departmental goals; make decisions consistent with department objectives and strategic goals
Strategic Planning/Results Orientated
- A strategic thinker who can assist in the development of long-term goals and identify the best method of achievement
- Ability to apply critical thinking skills to identify and analyze issues and solutions, execute for results, and elevate appropriate information
- Ability to perform as a self-directed problem solver, achieves goals and drive initiatives to meet program and department goals and objectives
- Extensive experience directing or working with complex administrative organizations
Communication
- Demonstrates ability to communicate clear strategic direction to various audiences and engage all levels of staff in sharing a vision and message
- Communicates Child Support Services’ vision and mission with confidence to diverse interest groups including advocacy, state and local government officials
- Ability to articulate a vision for future program goals; and experience in strategic planning
- Outstanding interpersonal and communication capabilities
Special Requirements: Candidates must pass a background investigation to the satisfaction of the Department of Child Support Services.
Organization Website:
OC Child Support Services | Orange County Child Support Services
Application Information:
Close Date:
Monday, May 12th,2025 at 11:59 P.M. PST
