- what behaviors, needs, ways of thinking, and experiences do our end users have that need to be addressed as we design our services/programs/resources? And,
- what capacities, limitations, and perspectives from our stakeholders (partners, community organizations, staff from other departments/agencies) need to be incorporated into solutions?
The primary focus on end users/recipients promotes effective, efficient, and compassionate service delivery. HCD takes an iterative approach to solutions so the first prototype or pilot test isn’t likely to be the final solution, but instead is used generate feedback from end users and stakeholders to help refine and test… and then refine and test again!