Innovative Arrears Management

Child support arrearages have become an increasing area of concern for Child Support agencies. Many factors contribute to the arrears accumulation and there is potential the arrears may have negative effects on IV-D programs, parents, and children. States are using innovative measures to provide incentives and opportunities to noncustodial parents to reduce state arrearages owed. Learn about a few of these programs and ways your state may be able to replicate the rewards of arrears forgiveness programs.


Amy Burgoon
Ms. Burgoon began her service to Kansas Child Support in 1999 in clerical and after a short time became a caseworker. She continued in a caseload carrying position until 2005 when she became a trainer/quality assurance specialist in the Performance Improvement division for the Kansas City, KS Metro Region. In August 2010 she joined KS CSS Administration as part of the Self-Assessment/Training unit. Amy then served as a Public Service Executive for KS CSS Administration, overseeing the Child Support Savings Initiative program, Self-Assessment unit, and statewide Training coordination. Sunflower Child Support Services, one of the four full-service vendors serving CSS customers in KS, gained Amy as their Project Manager in July 2018. Amy has two children, a 13 year old boy and 10 year old girl, who keep her busy and smiling. She loves to travel and meet new people.

Elizabeth Cohn
Elizabeth Cohn is the IV-D Program Attorney for the State of Kansas. She began working in the Kansas IV-D program in 2000 as a staff attorney. While working as a field attorney she had the privilege of working in multiple jurisdictions both as a staff attorney and as a supervising attorney. In her current position, she oversees Legal, Policy and Procedure, CSS Legislative Initiatives, Training, Self-Assessment and Communications/Outreach. In addition, she serves on the Kansas Judicial Council Family Law Committee and the Kansas Child Support Guideline Committee

Jarnice Johnson
Jarnice Johnson is the Deputy Executive Director of Programs for the Maryland Child Support Administration. Prior to becoming the Deputy Executive Director, Jarnice was the Director of the Prince George’s County Office of Child Support for seven years. During her 32 year career in child support, Jarnice has worked in several states in various capacities. Her tenure includes consulting, drafting and developing policy, process re-engineering, technological enhancements and many others. She continues to be committed to ensure our mission is being fulfilled: To partner with our customers and the community in providing responsible child support services that strengthen families. Jarnice received her Bachelor of Science degree from Virginia State University in Petersburg, Virginia.


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