Motivational Interviewing

“One of the most sincere forms of respect is actually listening to what another has to say”

                                                                                                                     – Bryant McGill


Communicating effectively with our customers and getting successful partnerships can be a daily challenge. Motivational Interviewing is a collaborative conversation to strengthen a person’s own motivation for commitment to change. The core spirit of the skill set is partnership, acceptance, compassion, and evocation. This workshop will provide attendees with an overview of how this skill set is useful in bringing successful outcomes to customers. Attendees will be provided with information from a program point of view. 



Kristie Arneson
Kristie began her career with the Wyoming Attorney General’s Office and took a job with the Wyoming Department of Family Services (Department) in 2008. She later worked as the Department’s Ombudsman and Senior Legal & Policy Analyst until appointed as the Interim IV-D Director 2013.  Became the Wyoming IV-D Director in November 2014, and continued to also serve as the Department’s Senior Legal & Policy Analyst.  In October 2017, she as promoted to become the Economic Security Division Administrator and, along with child support, oversees the SNAP, TANF, Child Care, Quality Control, Eligibility Integrity, LIEAP/Weatherization, and Homlessness programs, as well as field operations.

Born and raised in Cheyenne, Wyoming, Kristie has a Bachelor of Arts from Northern State University in Aberdeen, SD.  She graduated law school from Univ. of Wyoming College of Law in 2006 (licensed in WY & CO).

Jill Keister
Jill has been working for Natrona County Child Support Department for the past 30 years.  She has an Associate of Arts degree in Human Communication.  Jill currently serves as the Department Head for Natrona County Child Support Department.  She is a member of the Wyoming Child Support Association and is a past president.  Jill serves on many statewide child support committees.




Registration for this event is closed. Members can access the NCSEA Web Talk Library for the recording.