There are a number of events currently being planned by NCSEA, including:
2015 Policy Forum
February 12-14, 2015
Take your office to the clients! You reach out to your clients via social media with reminders and messages, and utilize the phone and email to your best advantage, but sometimes you just need a face to face with the client. Learn how a few states have taken their show on the road to reach clients that can’t get to them, providing ‘in house’ services in a more convenient way.
Kristian Karschner, Pennsylvania Child Support
Rob Lafer, Chief Legal Counsel, San Diego Department ...
How do you feel when you see a good friend’s smiling face? What about your boss’s face? Your brand is somewhat like the face of your organization. Learn about some of the most effective ways to rebrand your agency through tone, the content you produce, and the way your agency reacts to others. We will discuss ways to make sure your brand is consistent and doesn’t give mixed messages. Register today to learn how to put a smiling face on your organization!
Margot Bean, Specialist ...
Do you want to have more effective training programs within your agency? Guest speaker Rhonda Tamulonis will provide expert ideas on effective staff training techniques. Discussion topics will include on-boarding new staff with the use of technology and new training tools. In addition, she will inform you on how to change the minds of long-term staff on the new face of Child Support with the use of training initiatives.
Dawn Marier, Field Services Unit Supervisor, New Hampshire Child ...
Can you text that to me? What policies govern the new ways of communicating? How are Child Support Agencies using new technologies to improve collections and provide better customer service? It is time for your agency to expand beyond auto dialers and snail mail. Don’t miss this opportunity to get the 411.
Brenda Lundy, Information Systems Manager, Contra Costa County DCSS
Diane Potts, Deputy Attorney General, Illinois Office the Attorney General
REGISTER NOW (credit cards ...