Event Calendar

There are a number of events currently being planned by NCSEA, including:

 

NCSEA Web-Talk: Technology Trends: New Tools for Child Support (from App to Z)

26 Apr

Contact: Krystal Quille, KrystalQuille@ncsea.org, 703-506-2800

The world is changing rapidly… and so is the technology that drives many of these changes.  How does the child support program utilize these new technologies to communicate with a new generation of tech savvy customers? How do we enhance existing tools for a new generation of child support workers which further the goal of improved performance?  Hear from two states, Georgia and Pennsylvania, about technology initiatives they have implemented. Speakers: Tanguler Gray, IV-D Director, Georgia ... [Read More]

NCSEA Web-Talk: The Evolving Workplace: Challenges and Triumphs through Teleworking

04 May

Contact: Krystal Quille, krystalquille@ncsea.org, 703-506-2880

More and more organizations are offering telework to employees as a way to reduce costs, improve performance and provide a valuable perk to staff. There are many pros and a few cons to telework. Some organizations have been doing it for years and operate effective, fine-tuned telework machines. Other organizations can’t quite imagine how it would work for them. Come to this workshop to hear about the successes and challenges of organizations that have telework programs. Learn the tips and tricks ... [Read More]

NCSEA Web-Talk: The BTS of Customer Service

18 May

Contact: Krystal Quille, krystalquille@ncsea.org, 703-506-2880

21st century Customer Service within a Government Agency is it possible? Attend this powerful workshop to learn how government agencies are making good customer service a reality coast to coast. Is your agency still making people wait and providing one size fits all customer service? Learn how Behavior, Technology and Skills (BTS) can improve how participants view your agency and make it easier for your staff in the process. Register Today! *Free for NCSEA members and their staff*   ... [Read More]