Event Calendar

There are a number of events currently being planned by NCSEA, including:

2014 Annual Conference & Expo

August 11-13, 2014
Hilton Portland & Executive Tower
Portland, Oregon

Web Talks
See the full 2014 calendar.

Overcoming Management Challenges with Insightful Information and Improved Technology

28 Aug

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

Effectively managing Child Support staff and their workload requires timely information to be presented in an intuitive way to supervisors and managers. Having information that measures staff performance against well-defined goals allows Managers to track and monitor worker performance at a very detailed level. This allows Managers to quickly address performance issues and opportunities along with workload inequities and equips them with the ability to make decisions that improve performance. Presenters ... [Read More]

Mountain Size Collections

10 Sep

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

Is your agency struggling to get up the mountain to improve collections? This workshop will demonstrate a gondola of tools that will improve child support collections.  Learn how to improve collections in communities that prefer to do business with cash and develop strategies that build a foundation of results. Speakers: David Maddox, Regional Sales Manager, MoneyGram Adam Perry, Supervising Child Support Officer, Sacramento County Department of Child Support Services Matthew Resnick, Supervising ... [Read More]

Tantalizing Technologies: How to Leverage Technology to Deliver Child Support Training

24 Sep

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

We will move beyond the standard methods of instructor led classroom training and webinars to explore diverse delivery methods and best practices to meet your participant’s needs.

REGISTER HERE

... [Read More]

Partners in Empowering Families: IV-D Collaboration with IV-E and IV-A

09 Oct

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

Child Support, Foster Care, and TANF agencies share and contribute to a common goal for families and children to be resilient, safe, healthy, and economically secure.   It is easy to forget we are partners, not adversaries, as we work within our own programs.  What can be done…what is already being done…to share information and support each other while meeting our own agency goals? Speakers: Dian Carroll, Management and Program Analyst, Children's Bureau LaShawn Scroggins, Training Branch ... [Read More]

Communication and Partnership with the Courts: the Benefits are Endless!

22 Oct

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

CLE Eligible Communication is key to any productive partnership. Child Support Program professionals work with experts in many fields. Finding solutions to help families be successful is a critical component of the child support process. One of the most challenging and rewarding aspects of developing a positive and sustainable partnership is communication. How can a Family Law Facilitator help in your quest to provide exceptional services solutions for the families you serve?  Do you want to ... [Read More]

How Can We Be Family Centric and Still Be Concerned With Federal Performance Measures?

05 Nov

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

You don’t have to pick one over the other. In the days of Data Analytics and Predictive Modeling – where does the child fit into the Child Support Enforcement Program? This web-talk will work with participants in recognizing how the age old ‘quality versus quantity’ can be answered while paying attention to the families and performance! Speakers: Charles Smith, IV-D Director, Texas Office of the Attorney General Child Support Division Target Audience: Front line workers (new, experienced ... [Read More]

Bringing the Training to Meet Your Staff Where they Are

20 Nov

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

This session will be a discussion on what states are doing to train their newly hired child support staff and some of the best practices for training.  New staff may not be versed in child support; however, they bring skills to the table that are not necessarily child support related i.e. case management, outreach, or customer service. We will discuss how to get these folks up to speed as quickly as possible, but still be trained on child support policies, laws, guidelines, systems, terminology, ... [Read More]

Modern Families: New Definitions for Today’s Families

03 Dec

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

CLE Eligible New legislation and court decisions are changing the definition and make-up of today’s families. This workshop explores new and pending legislation and cases related to topics such as paternity and same-sex marriage.  Discover legal changes that are occurring around the country and how this may affect families in the child support program. Speakers: Michael Lauterbach, Attorney, Lauterbauch Legal LLC Target Audience: Legal Staff; Social Worker or Staff that deal with parenting ... [Read More]