Event Calendar

There are a number of events currently being planned by NCSEA, including:

2014 Policy Forum
February 6-8, 2014
Washington Court Hotel
Washington, D.C.

2014 Annual Conference & Expo
August 11-13, 2014
Hilton Portland & Executive Tower
Portland, Oregon

Web Talks
See the full 2014 calendar.

How to Win Big with a Tribal Partnership

30 Apr

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

The webinar will provide an overview on how to develop a prosperous partnership with Tribes. Topics to be presented  include Indian Gaming, Tribal Child Support and Tribal Tanf. Speakers: Kristen Olson, Child Support Director, Keweenaw Bay Indiana Community OCSS Bernold Pollard, Chairman, Fort Bidwell Indian Reservation Lisa Schwartz, Director, Oneida Nation Child Support Department Target Audience: Front line worker, Management Team, all staff levels REGISTER HERE ... [Read More]

The Right Approach to Caseload Management: Specialized, Generalized or a Hybrid?

15 May

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

Are you dealing with retirements, reduced workforce or loss of knowledge in your agency?  This workshop will dive into the pool of case management strategies.  What is the best for your agency?  What is possible within the constraints of the agency structure?  How do you implement a move from one strategy to another strategy?   Join us for a discussion on what has been tried, lessons learned and the impact of the different caseload management strategies. Speakers: Kristene Blackstone, Deputy ... [Read More]

The Price is Right

28 May

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

CLE Eligible Discuss the approach to modifying child support orders to meet the goals of all stakeholders. Develop options to ‘right-size’ orders and keep a case moving forward in times of change or difficulty. Speakers: Paul Bourdoulous, Deputy Director, Connecticut Support Enforcement Services Jim Hayen, MPA, CSS Program Manager, Boulder County Housing and Human Services Nancy Koptur, Policy Chief Assistance and Legislative Manager, Washington Division of Child Support Target Audience:  ... [Read More]

Child Support . . . There’s an App for That

04 Jun

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

The Pew Research Center estimates that 56% of all adult Americans own a smart phone, up from just 35% two years ago.  Among younger adults, age 18 to 34, it is as high as 80% and they use them for everything. Learn how child support agencies can use mobile applications to better communicate with and serve their customers. REGISTER HERE ... [Read More]

Multi-Generational Employee Management: The Possibilities are Endless

19 Jun

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

Do you really know your staff and what makes them tick? Have you ever wondered how to motivate your staff to perform better/more?  This webinar will present some innovate ways companies are able to address employee communications and performance challenges. Target Audience: Management Team; Advisors; Experienced and Seasoned Staff REGISTER HERE ... [Read More]

Innovative Family-Centered Services and How Best to Reach out to the Community to Share Them!

10 Jul

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

As the Child Support Agencies become more family centered and the demographics of the families continue to change, it becomes more and more critical that Agencies find more effective and efficient means to serve their client’s needs.  Answering machines have often been replaced by text messaging and home phones by cell phones.  Some Agencies have mobile units that take the office into the community to provide services while others reach out and educate the community via Facebook, Twitter or even ... [Read More]

Talk the Talk: Using Social Media’s for Today’s Clients

23 Jul

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

"Where are they now? Using social media for location efforts" Maybe you have heard that many in the child support community have started to tap into social media for locate efforts. Would you like to know how successful that has been or what automated processes are being used to track this information? "What are they saying? Mining social media for better customer service" Did you know that social media is also used to gauge the sentiment of people in particular groups and respond accordingly - ... [Read More]

Overcoming Management Challenges with Insightful Information and Improved Technology

28 Aug

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

Effectively managing Child Support staff and their workload requires timely information to be presented in an intuitive way to supervisors and managers. Having information that measures staff performance against well-defined goals allows Managers to track and monitor worker performance at a very detailed level. This allows Managers to quickly address performance issues and opportunities along with workload inequities and equips them with the ability to make decisions that improve performance. Presenters ... [Read More]

Mountain Size Collections

10 Sep

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

Is your agency struggling to get up the mountain to improve collections? This workshop will demonstrate a gondola of tools that will improve child support collections.  Learn how to improve collections in communities that prefer to do business with cash and develop strategies that build a foundation of results. Target Audience: Front Line Workers, Management Team, Experienced Staff, Seasoned Staff REGISTER HERE ... [Read More]

Tantalizing Technologies: How to Leverage Technology to Deliver Child Support Training

24 Sep

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

We will move beyond the standard methods of instructor led classroom training and webinars to explore diverse delivery methods and best practices to meet your participant’s needs.

REGISTER HERE

... [Read More]

Partners in Empowering Families: IV-D Collaboration with IV-E and IV-A

09 Oct

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

Child Support, Foster Care, and TANF agencies share and contribute to a common goal for families and children to be resilient, safe, healthy, and economically secure.   It is easy to forget we are partners, not adversaries, as we work within our own programs.  What can be done…what is already being done…to share information and support each other while meeting our own agency goals? Target Audience: Front Line Worker; Management Team; Inter-Intra Agency; all staff levels. REGISTER HERE ... [Read More]

Communication and Partnership with the Courts: the Benefits are Endless!

22 Oct

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

CLE Eligible Communication is key to any productive partnership. Child Support Program professionals work with experts in many fields. Finding solutions to help families be successful is a critical component of the child support process. One of the most challenging and rewarding aspects of developing a positive and sustainable partnership is communication. How can a Family Law Facilitator help in your quest to provide exceptional services solutions for the families you serve?  Do you want to ... [Read More]

How Can We Be Family Centric and Still Be Concerned With Federal Performance Measures?

05 Nov

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

You don’t have to pick one over the other. In the days of Data Analytics and Predictive Modeling – where does the child fit into the Child Support Enforcement Program? This web-talk will work with participants in recognizing how the age old ‘quality versus quantity’ can be answered while paying attention to the families and performance! Target Audience: Front line workers (new, experienced and seasoned) and Management Team. REGISTER HERE ... [Read More]

Bringing the Training to Meet Your Staff Where they Are

20 Nov

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

This session will be a discussion on what states are doing to train their newly hired child support staff and some of the best practices for training.  New staff may not be versed in child support; however, they bring skills to the table that are not necessarily child support related i.e. case management, outreach, or customer service. We will discuss how to get these folks up to speed as quickly as possible, but still be trained on child support policies, laws, guidelines, systems, terminology, ... [Read More]

Modern Families: New Definitions for Today’s Families

03 Dec

Location: United States

Contact: Hannah Andrews, HannahAndrews@ncsea.org, (703) 506-2880

CLE Eligible New legislation and court decisions are changing the definition and make-up of today’s families. This workshop explores new and pending legislation and cases related to topics such as paternity and same-sex marriage.  Discover legal changes that are occurring around the country and how this may affect families in the child support program. Target Audience: Legal Staff; Social Worker or Staff that deal with parenting time/custody and parenting issues; Inter/Intra agency; all staff ... [Read More]