Event Calendar

There are a number of events currently being planned by NCSEA, including:

It’s All Relative: Making the Connection between Culture Competency and Child Support Services

28 Oct

Contact: Krystal Quille, krystalquille@ncsea.org, 703-506-2884

Providing child support services to today’s culturally diverse communities can be challenging. Building cultural competence is critical in order to increase the ability to work more effectively with colleagues and customers in a diverse environment. Cultural competence is a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals, enabling a harmonious and productive work environment. This workshop will define terms related to culture and ... [Read More]

Strategies for Improving Collections

18 Nov

Contact: Krystal Quille, krystalquille@ncsea.org, 703.506.2884

Every child support enforcement agency faces the ongoing challenge of continuously improving collection tactics and preventing arrearages.  This web-talk will share the recent experiences in several child support agencies, specifically describing their methods and activities, the outcomes they experienced, and the lessons they learned.  Participants will gain information to help them cost-justify, develop, and execute their own collection initiatives. Speakers: Bryan Tribble, Assistant Manager ... [Read More]

Connecting with Clients through Social Media

10 Dec

Contact: Krystal Quille, KrystalQuille@ncsea.org, 703-506-2884

Get the 411 on using social media for outreach to your customers. Meeting our customers where they communicate is more important than ever. Learn how three programs have developed their outreach plans, identified which media to use, developed their material, and how they maintain their chosen social media sites. #donotmissthistraining Speakers: Timothy Lightner, Child Support Specialist, Alaska Child Support Services Division Richard Adams, Senior Administrative Officer, Cuyahoga Jobs & Family ... [Read More]